Quality First, I loved the quality of the product so much that I purchased another ornament from the Loft. On my inquiry about shipping, I received an IMMEDIATE response! Now that’s the kind of customer care I’ve missed from other companies. Quality products AND service ☺️

The ornament was exactly what was… The ornament was exactly what was described and it was packaged perfectly. It was a gift and they loved it.

Offered a 10% purchase coupon but won’t… Offered a 10% purchase coupon but won’t honor it because of another sale discount now being offered. You should honor it in addition since it was offered because of my initial purchase. Everything else was fine.

I have bought many things from your… I have bought many things from your store and usually they arrive carefully packaged and in good order. However, I ordered animated flying bat: Product code 814050. There were 2 issues: first, the batteries were dead ( I can understand that). More importantly the wings are mechanical and the bat was jammed into box that was too small. Subsequently one of the wings does not work. I tried calling your customer service yesterday, left a message and understand it may take 48 hours to hear back from your company? On a basic level, that is poor customer service. I am anxious to see how this will be resolved.

Found the furry monkey and panda… Found the furry monkey and panda ornaments on this website for a lesser price. The purchase, shipping, and delivery was a up to par. The items arrived in a timely manner. Took off one star because the furry money’s face was not smoothed over. He had bumps from the material making his forehead look almost orangutan like. Then color was put on his face but still shows these uneven surfaces. From a distance they both look super cute.