Erin Gonzalez
GBCarrying on a Family Tradition I bought a baby k'tan for myself when I was pregnant with my daughter 11 years ago and it became my favorite baby item I owned in my daughter's first year of life. So naturally when my baby sister told me she was pregnant with her first daughter I knew that this would be one item I purchased for her and my baby niece. She has received it and loves using with her newborn baby. Thanks for being such a great company and consistently making a product that makes caring for an infant so much easier! The Baby K'tan makes baby wearing accessible and safe for all moms and dads.
Ellen B.
GBTerrible Return Policy (pay for your own return shipping) I attempted buying this product from amazon originally to get my free returns. It never arrived. Forced to buy via direct to consumer website and after product didn’t even get opened wanted to return and I had to pay for the return mailing with tracking ($15). Dissatisfied that all I got via email was essentially a “too bad” read our websites return policy. Over 25% not recovered of my money because of the return policy. Wouldn’t choose to shop via website again.
Alyssa
GBGreat communication and delivery I only needed a replacement sash and it was very affordable and had a low shipping rate. I also received emails about my purchase right away with tracking numbers. I also received my product right when I was told I would receive it. Great communication and follow through.
A Dorado
GBVery happy:) When I reached out to the company to ask for an exchange, they provided extensive information on fit and double checked that I had the correct size, which I did. They provided tips and also offer a fit consultation. Their customer service is excellent and they responded to each of my emails within 24hrs. I was able to comfortably use my k'tan with my son and we both love it.
Cleo
GBGreat product Very quick shipping. I didn’t trust the size chart at first, but it’s definitely correct. At first, baby did not like it one bit. But I followed the instructions and stayed calm and kept trying, now he falls asleep immediately on my chest (still doing hug position, last check he didn’t like kangaroo). This is a huge help. Thank you!