Pamela
GBAwesome customer service… When we received our order unfortunately it was the wrong item, however it was corrected immediately and we had our new item in a few days. I call that awesome customer service. Thank you so much
Patrick
GBPoor advice and bad return policy I was between jacket size recommendations for their carriers. It's advised to go a size below in this situation which I did. The carrier was too small for me, even without baby. Their return policy is not up-to-par with the market standard of providing a return label, which costs me more time and money for following their, albeit, poor/incorrect advice. I would not recommend overall.
Erin Gonzalez
GBCarrying on a Family Tradition I bought a baby k'tan for myself when I was pregnant with my daughter 11 years ago and it became my favorite baby item I owned in my daughter's first year of life. So naturally when my baby sister told me she was pregnant with her first daughter I knew that this would be one item I purchased for her and my baby niece. She has received it and loves using with her newborn baby. Thanks for being such a great company and consistently making a product that makes caring for an infant so much easier! The Baby K'tan makes baby wearing accessible and safe for all moms and dads.
Ellen B.
GBTerrible Return Policy (pay for your own return shipping) I attempted buying this product from amazon originally to get my free returns. It never arrived. Forced to buy via direct to consumer website and after product didn’t even get opened wanted to return and I had to pay for the return mailing with tracking ($15). Dissatisfied that all I got via email was essentially a “too bad” read our websites return policy. Over 25% not recovered of my money because of the return policy. Wouldn’t choose to shop via website again.
Nicole
GBMy experience My carrier was originally too small. Customer service was very helpful with the tips they gave. However it was still too small after trying they’re suggestions. They sent me a new one when their suggestions were still not enough. The new carrier fits and baby is very happy being in it. Would definitely recommend this carrier to others!