Teresa Tran
GBHorrible customer service Horrible customer service. Ordered a S according to the size chart and it came in and was the wrong size, reached out 3 times to see if I could exchange it for a size bigger and I still haven’t heard an answer back since before Mother’s Day. A friend recommended and I am disappointed. I will not be recommending this brand.
Emily H
GBToo small. Unhelpful customer service. Using the size guide and going by my prepregnancy size, I purchased a small. It arrived and was a little too small for me now, even after stretching. I can put my newborn baby in it with difficulty, but he’s so high I can’t lower him enough to breastfeed. I emailed about it instead of immediately returning it (as requested on a sheet in the box), and was told to try stretching it more.
Pamela
GBAwesome customer service… When we received our order unfortunately it was the wrong item, however it was corrected immediately and we had our new item in a few days. I call that awesome customer service. Thank you so much
Patrick
GBPoor advice and bad return policy I was between jacket size recommendations for their carriers. It's advised to go a size below in this situation which I did. The carrier was too small for me, even without baby. Their return policy is not up-to-par with the market standard of providing a return label, which costs me more time and money for following their, albeit, poor/incorrect advice. I would not recommend overall.
Nicole
GBMy experience My carrier was originally too small. Customer service was very helpful with the tips they gave. However it was still too small after trying they’re suggestions. They sent me a new one when their suggestions were still not enough. The new carrier fits and baby is very happy being in it. Would definitely recommend this carrier to others!