Positive Experience from what started out frustrating I was so very happy with my customer service from Marcus today. I had an incomplete order due to my own error and was frustrated that could not correct it myslef. Marcus was a pleasure to work with and never let on that he was anything but happy to assist. My order is complete and am so excited to give special gift to my "new" great neice coming in June 2024.

Customer Service I had ordered my granddaughter some monogrammed fall outfits for her 1st birthday. I received the adorable clothes but one of the items was the wrong size. I called Customer Service and they immediately placed a new order with the correct size and monogram to be shipped out the same day. I was told to keep the incorrectly sized item since it was monogrammed so I didn’t even have the hassle to send it back. Impressive customer service! I will be a frequent customer for sure!

This company has THE BEST customer service! This company has THE BEST customer service. I made a mistake on my order and realized it after 5:00 on a Friday. I sent an email stating what I did wrong, with options for fixing and they got back with me over the weekend and fixed my order! Wow! I expected to be told it was my problem like bigger online operations. It felt like such personalized attention. I have been buying Rugged/RuffleButts for my grandchildren and for new parents for years and have never been disappointed!

Great Customer Service I called customer service today and spoke with Marcus. I have never had a more helpful representative in my life. He was so helpful and kind and resolved my issue very quickly. Thanks for much for all your help Marcus. Annette

Excellent Every Easter, I buy my family bathing suits for the upcoming season. I started purchasing from Ruffle/Rugged Butts a few years ago. Their suits are such good quality, they last all season against the roughness of salt water, chlorine, and toddlers! I’ve only ever called customer service once and Marcus was perfect. I wish I could steal him away to provide customer service training to the world!