Customer Support EXCELLENT I received my order incredibly quickly...unfortunately, the initial trick sent to me was not 100% made correctly....I reached out to Mandy and the support team and was incredibly, pleasantly surprised to not only get a quick response, but they shipped a replacement of the item that same day...one of the best customer support experiences I have had. Great Job Theory11!

SCAMMED FOR $132 Ordered a special edition pack of lord of the rings cards and they never arrived. They should jave arrived 27th of December 2023, it is now 19th of February 2024. Multiple attempts to contact customer service have just gone ignored. I paid $132 for nothing. DON'T ORDER HERE. THIS WEBSTITE IS A SCAM. They will take your money and just never be heard from again.

Sleight of Hand Theory11 uses unethical tactics to secure your purchase. Namely, all of the reviews on the site are carefully reviewed to make sure they are either 4-star or 5-star reviews, and that the review is glowing about the product. I've ordered from Theory11 multiple times, but my purchases came to a dramatic halt when I purchased the Zandman Book Test, wrote a POSITIVE review (3 stars), but also offered some constructive criticism about some of the issues with the magic trick. After multiple attempts to get my review published (as I felt like it would've been far more comprehensive than any other review I saw on the site), it just never got approved. Again, this was a largely positive review - it makes me wonder how many negative reviews have been snuffed by the company. In the future, I would likely buy decks of cards from Theory11, as they are usually high-quality, but I would warn against buying their other products, some of which are a sleight of hand to pick money from your wallet.

Still waiting. I would love to leave a review about the product but I ordered on Dec.15th (shipping label created) and still haven't received the cards. I know its not actually Theory's fault but their customer service didn't really seemed to care much after I contacted them twice about the status of my order.

Great Customer Service My original order indicated it was delivered and unfortunately I did not receive my order. After looking into potential reasons myself, and even waiting several days in the event it was late to deliver, I had not received it. I emailed the customer service and shared my situation and they were very friendly and understanding. They helped resolve this and provided me with a replacement order for the original one I had not received, all within a timely manner. As a first time purchaser, I was very upset when my original order was not delivered, however they listened to me and provided great service. I will look to purchasing future orders from them