A Fantastic Experience The deck is a fantastic nod to classic Warner Brother characters and the quality is incredible. My deck had a minor defect and the customer service team was very responsive and helped resolve the situation. I remain impressed with T11 and how they operate. Looking forward to many more fantastic released from them in the future.

Absolutely awful experience Absolutely awful experience! Placed order on November 25, 11 days later, it was still showing as processing. Repeated attempts to contact their 'world class' customer service via email, messages, Instagram, phone call (which, BTW... no one ever picks up) only to be told that they need to contact warehouse. No updates for ANOTHER week until starting a process with Paypal, at which point they responded and the item is showing as shipped.... with the delivery date of January 4th!!! After repeatedly being told I need this by December 22nd! And did I mention all this for the fine fine shipping price of $36???? Awful company, awful customer support, absolutely awful experience. Never again.

Excellent Quality and Customer Service My experience with Theory 11 was excellent. Although I did have to exchange my first order due to the outside case being in diminished condition, their customer service made the process easy and streamlined. I reached out to them through email and provided pictures as requested. The next morning, I received an email saying they had already sent a re-order for an empty case, and they let me keep the previous case as well, which was a great gesture. The cards themselves were stunning, with crisp and beautiful designs that felt luxurious in my hands. When I had received the newly ordered case, it was perfect. The condition was flawless. I was truly satisfied with my experience overall.

Great company There was an issue with shipping, but customer service was very responsive, quick and friendly and everything got resolved smoothly. The cards are beautiful and this company is just great overall.

SCAM go away This is scam, don't ever waste your money and time on them. They'll take your money then just disappear. I have waited for two months for my order, and it's still in America never delivery. I sent them emails and they always reply same email told me to wait one more week. I ask them to cancel mu order and refund, they never respond. So I just lost over 130 dollars