Superb quality of playing cards Superb quality of playing cards - I’ve bought quite a few over the years. On the only occasion I’ve had a problem (glue had separated on a box intended as a gift) Mandy in customer services was super friendly and efficient. A replacement box is on its way!

Great company There was an issue with shipping, but customer service was very responsive, quick and friendly and everything got resolved smoothly. The cards are beautiful and this company is just great overall.

First time recent bulk buy (total of 4… First time recent bulk buy (total of 4 decks) to test the waters. Opened 2 different decks one was perfect and all cards were perfect. Second deck, considered the “premium playing cards” had me excited to open and play with until I saw one of the jokers had a fully bent corner. Was sadden and felt incomplete. I contacted customer service/support assuming that things wouldn’t be resolved and it was just ONE card which was just the joker card. But the customer service/support blew me away and I even refused the compensation from them but they’re persistent and their main goal is to keep customers. Never experienced this lvl of service, from communication and hassle free! Now I’m extremely confident on purchasing cards and will be coming back for me! Thanks Christen for your help and services!

Theory 11, excellent customer service. I purchase from Theory 11 regularly as I love their playing card designs. The last purchase I received unfortunately there was damage to the tuck case. These things happen but I was really blown away by the response. When I received my order I emailed to see if anything could be done about the damaged tuck case. The response could not have been faster. Within the hour I received a response asking for my information and was assured I would be taken care. The next day I received and email that a new deck had been shipped out. I greatly appreciate the kindness and responsiveness I received to resolve my inquiry. It was excellent client service and Theory 11 now has a raving fan and client for life.

SCAMMED FOR $132 Ordered a special edition pack of lord of the rings cards and they never arrived. They should jave arrived 27th of December 2023, it is now 19th of February 2024. Multiple attempts to contact customer service have just gone ignored. I paid $132 for nothing. DON'T ORDER HERE. THIS WEBSTITE IS A SCAM. They will take your money and just never be heard from again.