Excellent Quality and Customer Service My experience with Theory 11 was excellent. Although I did have to exchange my first order due to the outside case being in diminished condition, their customer service made the process easy and streamlined. I reached out to them through email and provided pictures as requested. The next morning, I received an email saying they had already sent a re-order for an empty case, and they let me keep the previous case as well, which was a great gesture. The cards themselves were stunning, with crisp and beautiful designs that felt luxurious in my hands. When I had received the newly ordered case, it was perfect. The condition was flawless. I was truly satisfied with my experience overall.

Sleight of Hand Theory11 uses unethical tactics to secure your purchase. Namely, all of the reviews on the site are carefully reviewed to make sure they are either 4-star or 5-star reviews, and that the review is glowing about the product. I've ordered from Theory11 multiple times, but my purchases came to a dramatic halt when I purchased the Zandman Book Test, wrote a POSITIVE review (3 stars), but also offered some constructive criticism about some of the issues with the magic trick. After multiple attempts to get my review published (as I felt like it would've been far more comprehensive than any other review I saw on the site), it just never got approved. Again, this was a largely positive review - it makes me wonder how many negative reviews have been snuffed by the company. In the future, I would likely buy decks of cards from Theory11, as they are usually high-quality, but I would warn against buying their other products, some of which are a sleight of hand to pick money from your wallet.

Still waiting. I would love to leave a review about the product but I ordered on Dec.15th (shipping label created) and still haven't received the cards. I know its not actually Theory's fault but their customer service didn't really seemed to care much after I contacted them twice about the status of my order.

Absolutely awful experience Absolutely awful experience! Placed order on November 25, 11 days later, it was still showing as processing. Repeated attempts to contact their 'world class' customer service via email, messages, Instagram, phone call (which, BTW... no one ever picks up) only to be told that they need to contact warehouse. No updates for ANOTHER week until starting a process with Paypal, at which point they responded and the item is showing as shipped.... with the delivery date of January 4th!!! After repeatedly being told I need this by December 22nd! And did I mention all this for the fine fine shipping price of $36???? Awful company, awful customer support, absolutely awful experience. Never again.

SCAM go away This is scam, don't ever waste your money and time on them. They'll take your money then just disappear. I have waited for two months for my order, and it's still in America never delivery. I sent them emails and they always reply same email told me to wait one more week. I ask them to cancel mu order and refund, they never respond. So I just lost over 130 dollars