A Fantastic Experience The deck is a fantastic nod to classic Warner Brother characters and the quality is incredible. My deck had a minor defect and the customer service team was very responsive and helped resolve the situation. I remain impressed with T11 and how they operate. Looking forward to many more fantastic released from them in the future.

Superb quality of playing cards Superb quality of playing cards - I’ve bought quite a few over the years. On the only occasion I’ve had a problem (glue had separated on a box intended as a gift) Mandy in customer services was super friendly and efficient. A replacement box is on its way!

Customer Support EXCELLENT I received my order incredibly quickly...unfortunately, the initial trick sent to me was not 100% made correctly....I reached out to Mandy and the support team and was incredibly, pleasantly surprised to not only get a quick response, but they shipped a replacement of the item that same day...one of the best customer support experiences I have had. Great Job Theory11!

Customer-Service Level: Legendary Hey—sometimes problems happen. It’s a fact of life. But when they do (side note: in the 4 years since I started ordering from Theory11—and that’s $1000+ in business I’ve given them—I’ve had ONE item arrive damaged, so…you do the math), what happens *afterward* is the real character metric of the sort of company with whom you’re dealing. The replacement process couldn’t have been more effortlessly simple, and as entirely prepared as I was to send back the damaged $50 item, that wasn’t something they even considered requesting of me. Generous, gracious, beyond fair, prompt, top-notch communicators—what more could you want? This is the way it’s done, folks. If only all sellers “got it” the way Theory11 gets it…but until that unlikely day dawns, I’ll just keep right on buying from them.

Still waiting. I would love to leave a review about the product but I ordered on Dec.15th (shipping label created) and still haven't received the cards. I know its not actually Theory's fault but their customer service didn't really seemed to care much after I contacted them twice about the status of my order.