Theory11 is extraordinary Theory11 has proven to be extraordinary in their customer service. They are quick to respond to questions or concerns and work to resolve issues in a timely and effective way. When my son's trick arrived broken, they responded quickly and replaced the card trick immediately. We will be using them over and over again. You don't find companies with customer service like this anymore. Thank you, Theory11!!

A Fantastic Experience The deck is a fantastic nod to classic Warner Brother characters and the quality is incredible. My deck had a minor defect and the customer service team was very responsive and helped resolve the situation. I remain impressed with T11 and how they operate. Looking forward to many more fantastic released from them in the future.

BUYER BEWARE-TOTAL WASTE OF TIME & MONEY!! Nice cards, but ABSOLUTELY HORRIBLE CUSTOMER SERVICE! I ordered 3 decks of cards for a birthday gift 30 days before the event. 20 days go by & I contact Theory11 for help in getting the order in time-THEY COULD NOT CARE LESS! No Help-No Cards-NEVER received my order! They finally refunded my money after more than a month & made a snide comment about verifying my address when I re-order! WHAT A JOKE-Like that will ever happen! DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!

Fantastic customer service I ordered in December 2023 and the package was shipped using DHL to the Netherlands. This package got stuck at customs at the airport like other reviews mention. After contacting the customer service they send out a replacement. This one got stuck as well. The third time they sent it using UPS and it got delivered within 2 weeks. Each time the response time was great and they really gave their all to get my package to me. Great support and a great product

First time recent bulk buy (total of 4… First time recent bulk buy (total of 4 decks) to test the waters. Opened 2 different decks one was perfect and all cards were perfect. Second deck, considered the “premium playing cards” had me excited to open and play with until I saw one of the jokers had a fully bent corner. Was sadden and felt incomplete. I contacted customer service/support assuming that things wouldn’t be resolved and it was just ONE card which was just the joker card. But the customer service/support blew me away and I even refused the compensation from them but they’re persistent and their main goal is to keep customers. Never experienced this lvl of service, from communication and hassle free! Now I’m extremely confident on purchasing cards and will be coming back for me! Thanks Christen for your help and services!