First time recent bulk buy (total of 4… First time recent bulk buy (total of 4 decks) to test the waters. Opened 2 different decks one was perfect and all cards were perfect. Second deck, considered the “premium playing cards” had me excited to open and play with until I saw one of the jokers had a fully bent corner. Was sadden and felt incomplete. I contacted customer service/support assuming that things wouldn’t be resolved and it was just ONE card which was just the joker card. But the customer service/support blew me away and I even refused the compensation from them but they’re persistent and their main goal is to keep customers. Never experienced this lvl of service, from communication and hassle free! Now I’m extremely confident on purchasing cards and will be coming back for me! Thanks Christen for your help and services!

Sleight of Hand Theory11 uses unethical tactics to secure your purchase. Namely, all of the reviews on the site are carefully reviewed to make sure they are either 4-star or 5-star reviews, and that the review is glowing about the product. I've ordered from Theory11 multiple times, but my purchases came to a dramatic halt when I purchased the Zandman Book Test, wrote a POSITIVE review (3 stars), but also offered some constructive criticism about some of the issues with the magic trick. After multiple attempts to get my review published (as I felt like it would've been far more comprehensive than any other review I saw on the site), it just never got approved. Again, this was a largely positive review - it makes me wonder how many negative reviews have been snuffed by the company. In the future, I would likely buy decks of cards from Theory11, as they are usually high-quality, but I would warn against buying their other products, some of which are a sleight of hand to pick money from your wallet.

Great Customer Service My original order indicated it was delivered and unfortunately I did not receive my order. After looking into potential reasons myself, and even waiting several days in the event it was late to deliver, I had not received it. I emailed the customer service and shared my situation and they were very friendly and understanding. They helped resolve this and provided me with a replacement order for the original one I had not received, all within a timely manner. As a first time purchaser, I was very upset when my original order was not delivered, however they listened to me and provided great service. I will look to purchasing future orders from them

Superb quality of playing cards Superb quality of playing cards - I’ve bought quite a few over the years. On the only occasion I’ve had a problem (glue had separated on a box intended as a gift) Mandy in customer services was super friendly and efficient. A replacement box is on its way!

Great company There was an issue with shipping, but customer service was very responsive, quick and friendly and everything got resolved smoothly. The cards are beautiful and this company is just great overall.