POOR SERVICE I returned some expensive items purchased on my Freedom Visa card, and I expected my return credit to be against the charges on this card. Andrew, Honolulu Costco, took it upon himself to credit my Costco Visa and, therefore, lost my purchase credit points against the Costco visa I did not use for the purchase. Imagine how much money Costco can save by cheating the customer their purchase percentages of their executive card. I stood in line for thirty minutes for this less than honest practice.

Thoughtless packaging We ordered some patio furniture - a couple chairs, a couch - and the delivery truck came today. When they opened the back and looked at our condo, they said they couldn’t bring it in. Everything was in one box, about the size of a Mini Cooper, and couldn’t fit through any gate much less our front door. They somehow got it into our one car garage where it will stay until two old people figure out what to do.

Hair and nail gummy They selling almost anything without checking the quality and people here just buying same as me ! I bought hair and nails gummy and all of my family face got red and itchy and eyes were red and popped out!!!

I ordered a washer dryer combo I ordered a washer dryer combo, after removing my washer and dryer they started installing the new unit. The dryer was badly damaged.The new washer and dryer were taken back with the promise of a new set being delivered the following Monday. The second phone call Said Tuesday, The third call said April 5th. I have no washer and dryer. How does this company stay in buisness? David Krol

Place my 2-day delivery order on 43 24… I placeed my 2-day delivery order on 4-3-24 and had to call them on 4-5-24 to see where my order was as I had not received any updates ,it had not even been shipped. Now it has shipped and it still sitting in Phoenix Arizona and I'm in Denver Colorado. I'd like Costco to explain how this can be two day delivery that they're advertising. This has been a total fiasco with Costco, I've recently had knee surgery and need the products that I ordered. My account has been charged but no product!