Place my 2-day delivery order on 43 24… I placeed my 2-day delivery order on 4-3-24 and had to call them on 4-5-24 to see where my order was as I had not received any updates ,it had not even been shipped. Now it has shipped and it still sitting in Phoenix Arizona and I'm in Denver Colorado. I'd like Costco to explain how this can be two day delivery that they're advertising. This has been a total fiasco with Costco, I've recently had knee surgery and need the products that I ordered. My account has been charged but no product!

Thoughtless packaging We ordered some patio furniture - a couple chairs, a couch - and the delivery truck came today. When they opened the back and looked at our condo, they said they couldn’t bring it in. Everything was in one box, about the size of a Mini Cooper, and couldn’t fit through any gate much less our front door. They somehow got it into our one car garage where it will stay until two old people figure out what to do.

Costco On Line should not be in Business I have been a very loyal member/customer of Costco for over 20 years now and their online side of the business is totally pathetic and unacceptable. I have and am presently experiencing ridiculous delays up to 2 months in getting appliances delivered. Have had 5 defective appliances within 6 hours of being delivered out of 10 appliance ordered in total in a 4 month time period. Have waited over 2 months to get another fridge as example and on and on and on? I have had about 40 conversations with customer service reps, customer service supervisors and one apparent online department senior management person giving a total of about 16 different people. So far 1 supervisor actually did look after 1 situation out of a dozen or more. I have now caught Costco twice shorting me on refunds. One was shorting me about $280.00 on a fridge and the other one was about $1,000.00 on another fridge. Please note i learn't about these shortages 2 weeks plus after the credit was suppose to issued so it isn't a case of me not giving them enough time. When are the Real Senior Management people going to investigate what is going on here???

POOR SERVICE I returned some expensive items purchased on my Freedom Visa card, and I expected my return credit to be against the charges on this card. Andrew, Honolulu Costco, took it upon himself to credit my Costco Visa and, therefore, lost my purchase credit points against the Costco visa I did not use for the purchase. Imagine how much money Costco can save by cheating the customer their purchase percentages of their executive card. I stood in line for thirty minutes for this less than honest practice.

Just had the weirdest delivery interaction … Just had the weirdest delivery experience after purchasing a TV from Costco.com. My delivery was scheduled for around 3:30PM and around 3:18PM, I received an email from Costco that said "your order was delivered" with a blurry photo of a sheet of paper, but the weird thing was I had not yet received the TV. Then about 15 minutes after that email, 2 guys pulled up and delivered the TV, but they told me that in order to leave the TV, they had to be able to take it into my house and had to take a picture of the TV inside the house. The said if they could not take a picture of the TV inside my house, then they could NOT leave the TV. I've ordered many TVs from Costco, and have never heard this before. I also never get the $30 upgrade for the white glove delivery, so there is no reason why the delivery people should have been asking to come inside my home. Even if you do order white glove, you should still be able to tell the delivery people when they arrive that you just want them to put the item on the porch of wherever you want the item. This whole experience was just odd, and sketchy. Wondering if delivery people were just trying to case my house, but I told them if they wanted they could just take back the TV because they were not coming in my house. They were pretty agro about it as well. not sure if they were having a bad day or what, but just the whole thing was so odd. Also, just called Costco customer service, and their policy is that if no one is home, then they cannot leave the item outside but if the owner is home, then the item can be left wherever the owner indicates. So again, just very very strange. Just kinda making me feel sick to my stomach.