Fool me once Fool me once, shame on you... fool me twice, well you know the rest. I won't be fooled a third time. I ordered a sofa during Black Friday sales. Kept getting delayed. Finally after a long phone call I found out that it was out of stock and they didn't know if they would be getting more in. Had I not called, I'd still be waiting as there is no communication. I thought it was a fluke. Ordered flooring that should have arrived yesterday and it didn't. Spent a lot of time with customer service and surprise, it's on backorder, no idea when more will come in or it if will come in. No communication, no one telling me 'hey it's on backorder.' I will not shop Wayfair again. All I can say is, keep track of your orders, they may not arrive.

Wayfair sold me a luggage that has gone… Wayfair sold me luggage set that has gone to pieces during its first use on a trip to Central America. The zippers are breaking and the materials used In the baggage are separating and falling off the suitcases. Obviously, Wayfair has no quality control process. I am currently having to buy new luggage in Costa Rica during my vacation. I don’t care what the celebrity commercials say, Wayfair is not to be trusted! Many of there product reviews are by Wayfair employees!!! Buyer Beware. How would you like your brand new luggage to fall apart while on vacation???

Would not price adjust. Horrible customer service Would not price adjust. Order instruction is to send email but no one replied. Had to look for text chat option. Even then customer service is useless and game me a phone number, which I tried calling before emailing (no option to cancel as we’d like to get it at a specific time window).

Shipping dates are a lie They have some nice items, but their shipping arrival dates show when shopping are worth nothing. I thought I'd give them one more try, and yet again, my item is arriving 3 days past the date promised at check out.

I would have given them NO star I would have given them NO star! What a terrible company to deal with!!!! Don’t risk ordering anything from these people! Nobody can help with anything!!!!! Wasted two days trying to simply update my address to include my apartment number and they were NOt helpful at all!!! Will never order from them again!!!!