Recalled beds and lousy customer service!!! A couple of months ago, I got a recall notice from Wayfair about two identical beds I had purchased. They directed me to send photos of the beds to another company, the manufacturer. This other company would then send me new parts and I would be expected to reconstruct the beds. I tried to return the beds for a refund, noting that I am old and taking apart/rebuilding beds would be very difficult. They refused. The manufacturer they directed me to, after extensive back-and-forth, says the beds are not part of the recall. Wayfair claims only one of these identical beds is being recalled and told me I had to work with the manufacturer to convince them! They have not explained how I am to know which bed would need to be rebuilt should I be able to convince the manufacturer they are wrong! I will never buy from Wayfair again!!!

Fool me once... This is my second bad experience with Wayfair. My very first order was a silicon cooking mat that never arrived in spite of several contacts with customer service. I finally canceled it. This time I got an expensive solar lantern. It arrived full of rust while stating that it's galvanized-rustproofed.Customer service said the rust is a decoration put there on purpose and wanted $14.50 to send it back. Nobody galvanizes metal and then rusts it! I am not paying to return their junk! And I am not buying anything else from Wayfair ever!

Shipping dates are a lie They have some nice items, but their shipping arrival dates show when shopping are worth nothing. I thought I'd give them one more try, and yet again, my item is arriving 3 days past the date promised at check out.

Huge thank you… It seems like everyday we have complaints about our online purchases or even local businesses . Customer satisfaction appears to be an obsolete concept, BUT hold on! Wayfair is amazing in a great way!!! I recently had an issue with a seam in a cushion on a sofa I purchased from Wayfair . I thought perhaps I could get a replacement cushion , imagine my surprise when a brand new soda was delivered to my home. !!!! Wayfair, you went above and beyond and you deserve a huge thank you ! You have a huge fan in me!

Bed bugs!! Don’t buy Dirty company sent me a cloth headboard that was infested with bed bugs inside of it. Had no idea as my poor son was getting chewed up. His room is upstairs and only one that had signs of them. My wife started spraying and they came all out from the headboard. So gross. Avoid this dirty place at all costs!