violation of contract I　ordered a bookshelf from Wayfair. The order clearly indicated the delivery option to be "FREE white glove". When the product was delivered, it came in in two heavy boxes and the driver said that it was not for a full service. I showed him the order detail and he called somebody in the company. He then asked me to get on the phone. The person on the other end told me that the "FREE white glove" delivery option was "a mistake". I didn't think I could assemble the product by myself so I had to return the it for a refund. This is a clear violation of a legally binding contract. I asked for a satisfactory resolution on Wayfair's website through chat but never heard back from them.

Customer service lies to you Customer service lies to you. Everytime I've called them I get a completely different story. I swear they'd make excellent storytellers for children. The products they sell aren't great quality or very expensive. Overall worst experience we've had in years. ****in Reply to the sellers reply. Yes, now estimated 6 days later. We take shipping times into account when we make pruchases. This is unacceptable and you've lost a customer for life. Hope you're happy!

Wayfair has become such an unreliable… Wayfair has become such an unreliable company I ordered bar stools that came with missing pieces, then they delivered my coffe table damage. The dining room table kept getting pushed back with no explanation then when I asked them about it they had no idea why. I made this order on march 27th and only received one item.The final straw was the 20 piece sectional first being delayed, then being shipped to a incorrect address just to be stored and never delivered the 3rd time (with a missed customer notification). I took off work multiple days to be here for the delivery and all 3days were met with crap. I will never use Wayfair again the company has lost the business of one of its most faithful customers unfortunatel.

I actually have a commercial account… I actually have a commercial account which I have used to buy things for hotel and resort projects but NO MORE. I ordered two items so we could move my mom to a memory care facility and both items arrived late. I had to go out and purchase items locally to make the move happen as scheduled. When we finally received the late items and tried to return them Wayfair only wanted to refund a very small portion of the original purchase price, now I have two never opened boxes taking up room in my garage. The lesson here is unless you’re willing to wait for whenever your order get to you and you’re certain you’ll love it, then don’t order from Wayfair or a Wayfair company.

I am done being a Wayfair customer I have purchased quite a few things from Wayfair over the years, I will not be purchasing anything else from them. My most recent order wasn't shipped out yet four weeks after placing the order. I called multiple times only to be told it will be going out "the next day". It never did. The last time I called they reached out to the shipper and couldn't get anyone to answer the phone. I cancelled the order. I was promised a full refund in 3-5 days. It's been six days and still no refund! I will have to dispute the purchase with PayPal. I am done with Wayfair!