Stupid website charges wrong amoung Tried to purchase an Xbox on Asda direct, I added two gift card with the remaining £337 to pay with debit card. After making the payment they actually charged me £437. I've since cancelled and requested a refund, I'll order from elsewhere. Will now take 5 days for them to cancel and refund. Can't trust them again after them charging the wrong amount.

Sunday delivery. Ordered some items, had the choice of next day delivery so clicked for Sunday, paid the extra delivery charge. Received an email from Hermes to say they had received the item, waiting for it to turn up. At 21.00 received an email to say Asda have refunded the delivery charge, no explanation nothing. If you cannot deliver on a Sunday do not put it as an option.

Appalling and clueless. Appalling and clueless. If I could give 0 stars I would, Customer Service is non existent ordered items at end of November then receive a delay email spoken to 3 people all in the Philippines who are beyond clueless. Now told been delivered which they haven't now replacing but coming after Christmas, no idea what a Manger is either and appear to be reading from a script. DO NOT USE

Surely the days of putting a UK… Surely the days of putting a UK supermarket's customer service team in the Phillipines has long passed?! What are the thinking of? You call, the line is terrible. Neither you nor the support person can understand each other properly. They appear to stuck in strict scripts such that they cannot actually help on anything remotely off piste. Ridiculous.

First time ordered from George on line First time ordered from George on line. Two pairs of trousers @ £15 per per. Neither fitted so returned in original packaging in the box in store. Received refund for one pair only. Contacted customer service who acknowledged & said it would be looked into. No further response. Extremely disappointed & will never use again