Appalling and clueless. Appalling and clueless. If I could give 0 stars I would, Customer Service is non existent ordered items at end of November then receive a delay email spoken to 3 people all in the Philippines who are beyond clueless. Now told been delivered which they haven't now replacing but coming after Christmas, no idea what a Manger is either and appear to be reading from a script. DO NOT USE

Awful -Asda direct are awful I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

Incomplete order/faulty items Ordered a garden chair set including table, sofas and foot stool. Arrived within good time however damage to foot stool. Immediately rang to explain and informed they would come and collect the item and order a replacement which would be sent out in 2 days. After waiting two weeks without a replacement a second telephone call was made where they explained they had received the faulty item but were awaiting paperwork. After waiting just over a month I called again where I was informed that no replacement had been ordered! No apology was given and although a lovely garden set left disappointed by being incomplete!

a shocking experience bought product for £400, delivered by ArrowXL. Wrong item but courier demanded it had left on door step as an asda problem. Asda offered to replace item if would pay £20 extra postage costs, otherwise have to wait 15 days for collection and then a refund and only then resend right item, if in stock. Then advised must re-buy online for 400£, and wait 20 days for a refund, but there is a risk that may not refund as Asda rarely refund ..........shocking and no help at customer services, just shrug shoulders and said hard luch

Useless! I ordered 6 bath towels. 4 arrived packed in two massive cardboard boxes. A week later another huge box arrived containing not the missing towels but 2 fitted sheets. Spent ages waiting for customer service to answer the phone. I'll be interested to see what finally turns up. No delivery notes in any of the oversized boxes. Utterly useless. I ordered towels and received problems and additional expenditure on phonecalls.