System errors resulting in duplicate (non refundable orders)! I was wanting to purchase 3 tickets for the Summertime Ball and every time I tried the system said there was an error. As there was an error I tried again and now I have ended up with a duplicate order of 6 tickets! If the system errors, why complete the purchase, take the money and then say no refunds. Not happy - if someone can help me with this issue as I have now spent double the amount to purchase 3 tickets, please get in touch!

Great Customer Service by Aniko Aniko was excellent at working out I had input my email incorrectly and fixed it for me speedily thank you

Emelie from AXS UK was very helpful! Emelie from AXS UK resolved my email request within hours and my ticket refund was processed to my bank account in the next business day. Extremely happy with the prompt and effective customer service. Thank you!

You are not able to talk to a person You are not able to talk to a person, only web chat, even though the AXS website says contact us via socials- I tried, you spoke with me a little and then blanked me all day! You did not signpost me to another point of contact! After waiting 15 mins to type to a representative, the reason my tickets cannot be seen in the app, is because of a venue change! The app did not tell me this and neither did the Venue... So unprofessional! Equally, when pressed when I will get the tickets, I was told nearer the date? I explained the event is in 2 days. Again it was repeated nearer the date. The representative stated I can collect the tcikets from the box office...but the email from the venue confirming my booking, states this email cannot be used to collect tickets! So go figure! I will update after the event

Had a problem with not being able to view my tickets properly Had a problem with not being able to view one of my tickets properly. Despite having a bit of trouble explaining the problem customer services at AXS stuck with me and resolved the issue which finally turned out to be a technical glitch. It was really nice to deal with the same advisor from start to finish as we had to e-mail back and forth quite a few times. Polite and helpful.