Flew to Italy only to be told my tickets are fake Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance becauye we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain... We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.

I recently sold several tickets on STubhub and got ripped off I recently sold several tickets on Stubhub. One of the sales the buyer failed to provide a delivery address until the day of the actual event (Texas Eclipse). Stubhub expected me to hand deliver to buyer (60 miles away). When I was already at the event (which you cannot leave and return). Informing Stubhub of this, they cancelled the sale and charged me a cancellation fee of roughly 60%. Not only did I have to eat the tickets, but this added insult to injury. NEVER, NEVER, NEVER sell on Stubhub if you dont want to get ripped off like this. The reason they have "Fanprotect" for buyer is because they ripoff the sellers.

StubHub is a complete scam StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert. They said there were no tickets available for me to chose alternative tickets because the prices of tickets skyrocketed from when I purchased them. I don't even understand how it is legal for StubHub to sell tickets to me when they never actually had the tickets to sell. I wish I would have done more research on this company prior to purchasing. DO NOT TAKE ANY CHANCES ON USING THIS COMPANY FOR PURCHASING TICKETS.

Single worst customer experience of recent memory I'm having the single worst customer experience in recent memory with Stubhub. Have been attempting to relist tickets that I ORIGINALLY BOUGHT ON STUBHUB and am caught in a web of their broken website links which do not allow me to resell the tickets. Over two hours of hilariously bad customer service calls have been unable to fix the issues. Guess I will have to eat the $400 tickets. Buyer beware - do not assume you'll be able to resell your tickets if your plans change!

Purchased a ticket for a concert in…Boston Purchased a ticket for a concert in Boston and received a fake ticket for a show in LA. Spent hours on chat and on the phone to get a replacement ticket. Was told that I would have multiple choices but that was not the case. I purchased a box seat and received one option half way up in the balcony. During the process it became very evident that they just want to refund your money rather than taking care of their customers.