Easy to configure. All settings and mods available The servers are easy to configure. All necessary settings are available. So I can play Valheim in the beta version. We have never had any server performance issues. They are fast and stable. Also, I can easily add mods through the Thunderstore portal on the web interface.

Was very fast and knew exactly what to… Was very fast and knew exactly what to help me with.

They don't support their customers They don't support their customers. If there's an issue they either ignore you, or give a refund instead of trying to fix the issue. The support staff are rude when they do reply, but they ask what the issue is, then close the ticket when you send them the issue without helping. Very unprofessional.

Advertised package vs reality... Company advertises server packages to run palworld, only to turn around and tell you the servers are under spec for palworld. Let me be clear, I didn't default to the cheapest server. Second or third of the advertised palworld packages. Server stability is poor, I was told the software isn't well optimized and an upgrade was the solution. Upgraded, didn't improve stability. As a minor nitpick, the scheduling command function of the panel could really use a list of basic commands or some sort of documentation. While unhelpful in my case, support was relatively quick to respond.

Lagging and Kicking Players Our Palworld server was constantly lagging and kicked players out frequently. The game was pretty much unplayable on the server.