Final assessment: GREAT! Update on previous review: I purchased the snes famicon mini classic edition ultimate remake in December. The product didn’t work, and I worked quickly with Max fu to get the console returned. It was returned on Friday January 8, confirmed by tracking. In the time since, I have sent multiple emails to coordinate the timeline for the new console to be sent. I have received no replies. I’m looking for resolution to the agreement around the return of the defective console. Update: Feb 5 2021 The replacement console finally arrived! Better yet, IT WORKS! It’s been a long but worthwhile process. These guys will take care of you! Thank you for all your hard work!

Ordered the "Nintendo NES Classic… Ordered the "Nintendo NES Classic Edition Remake HDMI w/ built-in 621 Games". I didn't realize it wasn't the legit Nintendo version you'd buy at the store, but with 600+ games, it's soooo much better. I had an issue with one of the controllers and Game Gear support quickly shipped out a new one at no extra cost. We rave to all of our friends about the NES!

The communication was outstanding The communication was outstanding. I ordered a RetroPie card that took some time to be delivered, which I understand. They responded well and let me know what was going on. Once they got the item back in stock, I received my card in a timely matter.

Great product and even better customer service Great product and even better customer service. My first card developed a minor bug that only affected its ability to shutdown properly. Rather than wait to see if the bug worsened, they shipped me out a new card at no cost to me. The card and game console are really great. A ton of great games, the ability to add cheat codes, all good stuff. Highly recommend, especially if you’re not interested in building and tinkering on your own retropie.

Great customer service Customer service was excellent. They diagnosed a problem and shipped a replacement part that arrived the next day. The price was lower than other sites.