Horrendous fraud verification Placed the order on a Saturday, didn't get a key. Sent an email to support, which went unanswered until Monday. (So called "Instant delivery".) Tried to check the FAQ, website doesn't work: "Error 502 Ray ID: 2854a1af341f23de • 2016-03-18 00:40:18 UTC Bad gateway." Eventually customer support replied, asking me to send them a picture of my ID and my debit card, even though I asked them to cancel my order. So now, I'm not getting my order cancelled or delivered, but they still charged me a dollar, so they know my card is legit. I sure as hell am not going to send someone my ID and debit card in an email, I'm not out looking to get my identity stolen. All in all, I've been scammed for a dollar (I know it's just a dollar, but it's about the principle here, not the amount), got nothing in return. My only recommendation is to steer clear and visit a different website.

Careful when you order - potentially long wait time I understand that sometimes verification is needed, but It took nearly 12 hours for me to receive my key after payment. When I asked to cancel the order before they sent the key -because, I know I'm impatient, but I wanted to download and play the game when I bought it, not the next day - my request was ignored. When oneplay's office is closed (they are only open from 10-4, Denmark Time) you can't get any customer service, and if your order needs verification you are out of luck. Overall would not order from here again.

Problematic payment, otherwise good Haven´t it been for the problematic payment with Paypal (didn´t work at all even with multiple tries) I would have given a higher rating. However when switching to creditcard it worked as a charm, and I got my code directly and could start downloading right away. For this to be a 5 star experience there needs to be better spelling overall on the site (Swedish), working Paypal, show PCI compliance better,

Friendly support, bad service I caved in with their $1 VIP offer and subscribed for a year. The process of download and verifying my account was overly complicated and I only managed to figure out how it was supposed to work with the help of an online support member, which was available in chat right away and was friendly and helpful. The client though wouldn't recognize my password, and I wasn't even able to log in when said support member reset my password. I've been told my case would be forwarded to a tech staff member who would get back in touch with me the next day, but that didn't happen yet (was two days ago). Not very satisfied. I was not able to use their service so far. Worst case - I wasted a dollar. Well...

i pay for 100 dolers and now the intier… i pay for 100 dolers and now the intier side is sut down