Astro gaming will never have my… Astro gaming will never have my business again. I placed a custom headset order and was told it would ship in one month. One month goes by and nothing, I email asking for an update and they tell me it’ll be another month before it’ll ship. I argue for a refund and they give me different answers on being able to refund it and then not being able to, so I decided to just wait it out. Over two months go by and the order is still in process so I ask for another update. Before my ticket is even answered I get notified that my order has been cancelled, for no reason and no warning. Absolutely ridiculous customer service and product handling. If I could give a negative star I absolutely would.

Stay away from astro and the A50 gen 4 One of the most expensive headsets around, and yet poor build quality. Iv had nothing but issues with these headsets,iv gone through 3 different ones, with real bad costumer services, and people are right, nothing but an expensive paper weight. Now the base station is not working, got in contact with astro, and because its out of warranty, they won't touch, They trest there costumers like crap, as if they are stupid. Yes very comfortable headset till it falls apart. Astro are a con. You pay hard earn Money, for a expensive headset, to just fall apart, first problem 4 months after buying brand new,second problem, 8 months, third problem, 16 months, new problem, yesterday, but because out of warranty won't touch, so have to sort myself. PLEASE PLEASE, DO NOT BUY,DO NOT WASTE YOU MONEY WITH THIS COMPANY.

Good except for 2.4ghz frequency issue… Good except for 2.4ghz frequency issue with A10. I used to use A10 and unless I used Ethernet or 5ghz, I would get static on the microphone. Really a shame, normally mic was quite good. Built well, first headset I sold rather than broke.

AVOID! AVOID!! Awful, please don't order from Astro. Ordered a controller 3 weeks ago now, the order is still in process. Customer service is slow at responding, when they have responded they've provided no tracking and haven't even stated that the order has been dispatched. Can't cancel the order, apparently have to refuse delivery. Wish i'd never have ordered from them now and checked here first! AVOID AT ALL COSTS.

I cant imagine a way this could be worse… i cant imagine a way this could be worse. The customer service and product mix make it so that a .1 star would be much more appropriate. Out of the box the product sounded like dog water, couldnt update and the mix amp didnt work. Customer service advised that I had a defective product when the issue I had was reported to astro over a year ago and they have done nothing to fix it. Check the reviews on astro command on the microsft store. I ordered a40s in 2012 and the company was absolutely the best with fixes, warranties, and customer service. What has logitech done. Buyer beware.