AVOID! AVOID!! Awful, please don't order from Astro. Ordered a controller 3 weeks ago now, the order is still in process. Customer service is slow at responding, when they have responded they've provided no tracking and haven't even stated that the order has been dispatched. Can't cancel the order, apparently have to refuse delivery. Wish i'd never have ordered from them now and checked here first! AVOID AT ALL COSTS.

A customers worst nightmare I contacted their customer services 12 days ago and I have messaged them every day since. All I want to do is return my items. This is honestly as bad as it gets, the automated email reply said I would receive a response in 2-3 days. I have literally been begging for a reply. I always hear similar stories but when it is you the pain is indescribable. I am lost for words. Avoid at all costs. Their customer services is non existent

Bought mine awhile ago, not sure how everything is now. I understand my opinion may not be as good as other since i bought my headset from them a couple years ago, but I am going to give it anyways. I bought a head set from them about 6 years ago and i still use it to this day. Its amazing and the mix amp still works. The mic has cut out and kept making bad noises but I just took it out and use another mic. I contacted them before about my wire and my mic which with ease they replaced on their own. I have the astro a40's and i would recommend them to any gamer.

I cant imagine a way this could be worse… i cant imagine a way this could be worse. The customer service and product mix make it so that a .1 star would be much more appropriate. Out of the box the product sounded like dog water, couldnt update and the mix amp didnt work. Customer service advised that I had a defective product when the issue I had was reported to astro over a year ago and they have done nothing to fix it. Check the reviews on astro command on the microsft store. I ordered a40s in 2012 and the company was absolutely the best with fixes, warranties, and customer service. What has logitech done. Buyer beware.

Stay away from astro and the A50 gen 4 One of the most expensive headsets around, and yet poor build quality. Iv had nothing but issues with these headsets,iv gone through 3 different ones, with real bad costumer services, and people are right, nothing but an expensive paper weight. Now the base station is not working, got in contact with astro, and because its out of warranty, they won't touch, They trest there costumers like crap, as if they are stupid. Yes very comfortable headset till it falls apart. Astro are a con. You pay hard earn Money, for a expensive headset, to just fall apart, first problem 4 months after buying brand new,second problem, 8 months, third problem, 16 months, new problem, yesterday, but because out of warranty won't touch, so have to sort myself. PLEASE PLEASE, DO NOT BUY,DO NOT WASTE YOU MONEY WITH THIS COMPANY.