Shakira at Merchant One always… Shakira at Merchant One always accessible to answer any questions. She’s an important ambassador to the business. Customer service is often the first and last impression made. My advice to merchant one…keep her. Pay her. Clone her!

Great customer service I had the pleasure speaking with Dawn today. She is a great person, very professional, and she took care of everything I asked her for.

Finally I was able to talk to a human… Finally I was able to talk to a human being to address my issue with completing my Clover Security questionnaire. I'm thankful that when I finally got to talk to a person (after a 20 minute wait), I got Evan. He solved the problem very quickly and also took measures to make my recertification much easier next time around. Overall, he was very professional, efficient, and quick. Thank you Evan!

I have called Merchant One several… I have called Merchant One several times since I started my account and have been put on hold for longggggggg periods of time. This time I got BENNY and she was so great. Fixed the problem immediately and shared how to get in touch with her in the future if more problems arise. I have been to the point in frustration I was ready to cancel. BENNY gave me hope.

sales agents are unprofessional i… sales agents are unprofessional i called them they asked for my photo id then said you are fraud dont call us again