Excellent support and Service from WP Engine The support and service at Trust pilot is A1. I have opened several support tickets recently and every time they are dealt with promptly and by providing a solution to my problems.

Dont give them your CC. They will take your money! This used to be an awesome company with great support. However, we recently moved to a new provider (webflow) after at least 7 years with them. We asked to cancel the account for months and they continued to charge the card on file only to tell us we could not cancel even though multiple people had reached out about it. Terrible customer service. DO NOT GIVE THEM YOUR CC. So frustrating that after years of service and giving them thousands of dollars in hosting we were treated this way because we decided to move away from wordpress.

WP Engine is the best support in the… WP Engine is the best support in the industry. When supporting WordPress there are a lot of client configuration details, dns, plugins that can all effect the site. It would be easy for them to say that it is not something we support, but instead they put knowledgeable people on the line and fix your problem. I had to update my review as I had a second support request today (Mar 23, 2024). WP Engine continues to impress me with their support and customer service while I am in the midst of needing tech support. Literally the best vendor I work with.

Effing LOVE these guys Effing LOVE these guys. I tried to write the real word but this idiotic, politically-correct app stole the opportunity to accurately describe how much I appreciate WPEngine. If you do WP through anyone else, you're selling yourself short. Thank you WPEngine for being so awesome.

I've used WPE tech support several… I've used WPE tech support several times. Wait time has never more than a minute, and the support technicians intuitively know what I'm asking for.