Always helpful We had an issue with an external SSL certificate, but Keith was able to identify the issue and fix it for us. The service desk is always helpful!

Excellent support and Service from WP Engine The support and service at Trust pilot is A1. I have opened several support tickets recently and every time they are dealt with promptly and by providing a solution to my problems.

Had an excellent experience with their… Had an excellent experience with their Tech Support (Zac B.). Was an emergency situation and had to learn how to update a page on our site and I'm not a developer. Patiently showed me the steps, sent a video, and walked me through some other minor issues. This is my first customer service interaction and it was great!!!

WP Engine is the best support in the… WP Engine is the best support in the industry. When supporting WordPress there are a lot of client configuration details, dns, plugins that can all effect the site. It would be easy for them to say that it is not something we support, but instead they put knowledgeable people on the line and fix your problem. I had to update my review as I had a second support request today (Mar 23, 2024). WP Engine continues to impress me with their support and customer service while I am in the midst of needing tech support. Literally the best vendor I work with.

BEST SUPPORT IN THE INDUSTRY BEST SUPPORT IN THE INDUSTRY! Hands down. WP Engine has the BEST customer support in the industry. When I moved my clients over from Godaddy a number of years ago, it was like going from driving an old VW Beetle to driving a Lamborghini using WP Engine and their amazing customer support. The premium hosting packages are worth every penny you pay for the level of support they offer. In many aspects I am able to continue to work on my projects while they help with redirects. This helps me provide exceptional services to my law clients.