Always helpful We had an issue with an external SSL certificate, but Keith was able to identify the issue and fix it for us. The service desk is always helpful!

Had an excellent experience with their… Had an excellent experience with their Tech Support (Zac B.). Was an emergency situation and had to learn how to update a page on our site and I'm not a developer. Patiently showed me the steps, sent a video, and walked me through some other minor issues. This is my first customer service interaction and it was great!!!

Dont give them your CC. They will take your money! This used to be an awesome company with great support. However, we recently moved to a new provider (webflow) after at least 7 years with them. We asked to cancel the account for months and they continued to charge the card on file only to tell us we could not cancel even though multiple people had reached out about it. Terrible customer service. DO NOT GIVE THEM YOUR CC. So frustrating that after years of service and giving them thousands of dollars in hosting we were treated this way because we decided to move away from wordpress.

WP Engine is the best support in the… WP Engine is the best support in the industry. When supporting WordPress there are a lot of client configuration details, dns, plugins that can all effect the site. It would be easy for them to say that it is not something we support, but instead they put knowledgeable people on the line and fix your problem. I had to update my review as I had a second support request today (Mar 23, 2024). WP Engine continues to impress me with their support and customer service while I am in the midst of needing tech support. Literally the best vendor I work with.

Excellent support and Service from WP Engine The support and service at Trust pilot is A1. I have opened several support tickets recently and every time they are dealt with promptly and by providing a solution to my problems.