Urban Outfitters

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3.50
Based on 20 Reviews

5

55.00%

4

0.00%

3

15.00%

2

0.00%

1

30.00%
About Urban Outfitters

Hey, thanks for leaving us a review! We really appreciate your feedback, the good, the bad and the funny… ABOUT URBAN OUTFITTERS A destination for style, home and one-of-a-kind vintage. Feel inspired and get creative with our curated edits and exclusive collections. Discover most-hyped drops and the brands you love, only at UO. Customer Service Still haven’t answered your question? Tell us what’s on your mind UO Rewards Your exclusive access to all things UO. Earn points every time you shop, plus be the first to know about new arrivals, VIP offers, giveaways, sale previews, events and more. Become a member, stay connected and start earning. Find out more UO Culture A space for our community to tell their stories. Explore ideas for your life, space and creative mind, plus discover the brands, books and creators on our radar. Let’s go UO In Progress Our mission? To do better by the planet and our people. Join our journey to drive positive change. Learn more

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David
GB

Awful experience trying to return an… Awful experience trying to return an item. The email said it was Yodel. When I went to print it said Evri. When I went to no less than 5 shops to return they all refused the return sting they needed a different code. Can’t speak to a person at all. When I tired to complain and get a new code they sent me a post office code so couldn’t go back to the Evri shop - had to find a post office. Then the agent cancelled the online chat. Worst customer service EVER!

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Kerry Glover
GB

Showed Stanley cup in stock however… Showed Stanley cup in stock however it's on back order. Didn't realise till half my package arrived. Bit disappointed and glad I never paid for next day delivery.

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Carmel Ann Coyne
IE

Bought an e-gift card which issued in… Bought an e-gift card which issued in the wrong currency (despite buying on the UK site & in the UK) it got issued in Euros. Reached out immediately but with no satisfactory response despite being willing to pay the increased amount for a GBP card.

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Katherine Mehmet
GB

AVOID THIS WEBSITE Item not in stock. Only notified of this once paid for with no update as to when I could expect to receive. Shipping cost was extortionate. Could find the same product elsewhere with free shipping that still worked out cheaper overall. Discount code successfully applied however didn’t deduct anything from total.

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Steve Weaver
GB

Great customer service. I was a bit concerned about the delivery time, so I contacted customer service and spoke to Fritz. Fritz was first class, very professional, and came up with a great resolution. Great customer service, thank you for your speedy help Fritz it is very much appreciated.

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