My UO A range of different style clothes for everyone to chose from within a great price range, also sale items are very popular items that start from clothes to accessories and house hold items.

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

See-through I really like the style of the trousers, but they are see-through. Just like all fashion retailers these days, UO just care about using as cheap materials as possible for a large profit and they’re quite happy to allow women’s clothes to be transparent for that purpose. I certainly wouldn’t have paid £40 for see-through trousers. Only keeping because I got a 25% discount code and just plan to lounge around the house in them mostly.

I was lucky to find my purchase in a… I was lucky to find my purchase in a sale so was very pleased with the price I paid for the item. The deliveryman was helpful and polite. I am very pleased with my purchase and will have no hesitation in purchasing items from your company again. Thank you so much.

Awful experience trying to return an… Awful experience trying to return an item. The email said it was Yodel. When I went to print it said Evri. When I went to no less than 5 shops to return they all refused the return sting they needed a different code. Can’t speak to a person at all. When I tired to complain and get a new code they sent me a post office code so couldn’t go back to the Evri shop - had to find a post office. Then the agent cancelled the online chat. Worst customer service EVER!