Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.

Nice products terrible customer… Nice products terrible customer service! I ordered an item for a colleagues 50th birthday from the online store in mid January hoping I would get delivery by mid February (its states 2-3 days). I got a notification it was going to Royal Mail then nothing. I chased via their enquires@ email address and got no reply. Called them and then I was promised a reply. Several emails and the delivery which was 22 February (one week after the birthday of my colleague). They offered me £25 off my next purchase for my troubles (which didn't touch the side for me for all the bother) then I was told you should have chased us earlier. The end. Don't use this company in case anything goes wrong!

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience

Alice in the Customer Service Team is amazing Alice in the Customer Service Team of Aspinal is fabulous to deal with. She is kind, caring and most helpful and is keen to resolve her customers queries in a timely manner. Aspinal of London are so lucky to have Alice representing the brand.

2 Hip flasks Ordered 2 personalised hip flasks for different people and paid for gift wrapping and a personalised note for one. When they arrived the wrong one was gift wrapped. I carefully swapped them but couldn’t get the ribbon back as beautifully. I checked the order and it was correct. The hip flasks are gorgeous and fabulous quality. Both 6 ounce smooth. The colours are accurate with the website. Still worth it for the lovely items.