Premium Price Shocking Quality Aspinal wanted to charge me £100 (reduced to £80) to repair a poorly made, faulty product (rubber peeling off straps of a tote bag that cost £450). I declined, they offered me a 20% discount on a full priced product too, I declined this too. I will never purchase an Aspinal product again. Aspinal is a premium brand; while I’m more than willing to pay a premium, I’m not willing to do so if the quality doesn’t reflect this. I thanked them for their attempt to resolve this matter (discounted repair and off new product) but Aspinal has lost an ambassador and a longstanding customer.

Photos are clearverympleased Photos are clear Choices are multiple and varied Service is prompt and efficient Item arrived very quickly Pleased with the high quality of workmanship

Excellent Customer Service Excellent customer service from Nicolle. Helped sort out an ongoing issue with a faulty product which dragged on and wasn't repaired properly. Resolved things immediately and ordered a replacement within 24 hours. Thanks.

Quality service I needed a miracle and Emily at customer services provided that miracle Went over and above her call of duty, Aspinal are very luck to have such warm caring member of its team

Two beautiful belts ordered from the… Two beautiful belts ordered from the website that arrived on time. Excellent quality and the packaging was lovely, highly recommend and will definitely use again.