Quality service I needed a miracle and Emily at customer services provided that miracle Went over and above her call of duty, Aspinal are very luck to have such warm caring member of its team

Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.

Alice in the Customer Service Team is amazing Alice in the Customer Service Team of Aspinal is fabulous to deal with. She is kind, caring and most helpful and is keen to resolve her customers queries in a timely manner. Aspinal of London are so lucky to have Alice representing the brand.

Premium Price Shocking Quality Aspinal wanted to charge me £100 (reduced to £80) to repair a poorly made, faulty product (rubber peeling off straps of a tote bag that cost £450). I declined, they offered me a 20% discount on a full priced product too, I declined this too. I will never purchase an Aspinal product again. Aspinal is a premium brand; while I’m more than willing to pay a premium, I’m not willing to do so if the quality doesn’t reflect this. I thanked them for their attempt to resolve this matter (discounted repair and off new product) but Aspinal has lost an ambassador and a longstanding customer.

Great customer service and reliably beautiful products We recently ordered a leather guest book for a friends' country house and are very glad we did so through Aspinal. The book was exquisite both in terms of material and craftsmanship. We were incredibly pleased by the level of customer care we received, especially Annabel who made sure that the end result was just right. I know I will feel confident ordering items in the future thanks to the quality of Aspinal's products and caliber of their customer service.