Premium brand with multiple points of failure! Ordered for pre Christmas delivery. Failure1: Failed to arrive pre Christmas. Failure 2: Phoned to chase order pre Christmas was at this point advised yes we can still arrange pre Christmas delivery. Failure 3 advised 2 days before Christmas no Stock. Failure 4 poor quality 2 months old and the pen top has oxidised and will not fit on pen. Failure 5 - a ridiculous process to send back. Hopefully this sorry saga will not continue and a trouble free replacement will be provided shortly!

Love these products The quality is always excellent. I have a number of items which I love. Its difficult not to want to buy more items as the rang is very diverse.Delivery to Australia is extremely fast and efficient.

Avoid this company!! Avoid this company!!! Quality is extremely bad, customer service - unhelpful and just ignoring you! Bought Mayfair bag 6 months ago, a pin holding the handle fell out. Been suggested to send me parts to repair myself (a bag costing £700 I am expected to fix myself, great!). Or to send it over to them. I chose second option and they never answer to me anymore! Avoid Avoid Avoid! There are lots of other decent companies with quality products!

Be prepared to pay a High Price for your Purchases Aspinal sells luxury items at premium and inflated prices. If you are absolutely sure of your purchase, and are prepared to pay the price - then go ahead. You'll get the item(s) eventually, (Delivery isn't quick). If you are purchasing an expensive Gift for somebody close to you - be absolutely sure that they will like it or DON'T PURCHASE! You'll never get your money back if the recipient doesn't want the Gift. Poor Customer Service, coupled with an uncaring attitude means that they are only interested in making a quick sale. In summary, ASPINAL DOESN'T CARE AT ALL.

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.