Great experience Every aspect of dealing with Aspinal has been perfect & indeed, helped my decision making along the way; great experience.

Quality service I needed a miracle and Emily at customer services provided that miracle Went over and above her call of duty, Aspinal are very luck to have such warm caring member of its team

Nice products terrible customer… Nice products terrible customer service! I ordered an item for a colleagues 50th birthday from the online store in mid January hoping I would get delivery by mid February (its states 2-3 days). I got a notification it was going to Royal Mail then nothing. I chased via their enquires@ email address and got no reply. Called them and then I was promised a reply. Several emails and the delivery which was 22 February (one week after the birthday of my colleague). They offered me £25 off my next purchase for my troubles (which didn't touch the side for me for all the bother) then I was told you should have chased us earlier. The end. Don't use this company in case anything goes wrong!

Premium Price Shocking Quality Aspinal wanted to charge me £100 (reduced to £80) to repair a poorly made, faulty product (rubber peeling off straps of a tote bag that cost £450). I declined, they offered me a 20% discount on a full priced product too, I declined this too. I will never purchase an Aspinal product again. Aspinal is a premium brand; while I’m more than willing to pay a premium, I’m not willing to do so if the quality doesn’t reflect this. I thanked them for their attempt to resolve this matter (discounted repair and off new product) but Aspinal has lost an ambassador and a longstanding customer.

Love these products The quality is always excellent. I have a number of items which I love. Its difficult not to want to buy more items as the rang is very diverse.Delivery to Australia is extremely fast and efficient.