Avoid this company!! Avoid this company!!! Quality is extremely bad, customer service - unhelpful and just ignoring you! Bought Mayfair bag 6 months ago, a pin holding the handle fell out. Been suggested to send me parts to repair myself (a bag costing £700 I am expected to fix myself, great!). Or to send it over to them. I chose second option and they never answer to me anymore! Avoid Avoid Avoid! There are lots of other decent companies with quality products!

Fourth order with Aspinal Fourth order with Aspinal, all products bought from their outlet. All fantastic products, great quality and delivered within days. I love Aspinal, they have great sales and I purchase using Klarna which allows me to pay monthly so I get to buy quite a few items at a time. Fantastic service and will keep on building my collection.

Premium brand with multiple points of failure! Ordered for pre Christmas delivery. Failure1: Failed to arrive pre Christmas. Failure 2: Phoned to chase order pre Christmas was at this point advised yes we can still arrange pre Christmas delivery. Failure 3 advised 2 days before Christmas no Stock. Failure 4 poor quality 2 months old and the pen top has oxidised and will not fit on pen. Failure 5 - a ridiculous process to send back. Hopefully this sorry saga will not continue and a trouble free replacement will be provided shortly!

The three Bees I received from Aspinal… The three Bees I received from Aspinal of London are excellent. The photographs on the website don’t do them justice. I am thrilled with the product and the service I received from Aspinal of London. The website was intuitive, and when I used the online help button, I got immediate attention from a human who knew her stuff. Kudos to Aspinal of London’s management for putting in place a good website and personnel to back it up.

Alice in the Customer Service Team is amazing Alice in the Customer Service Team of Aspinal is fabulous to deal with. She is kind, caring and most helpful and is keen to resolve her customers queries in a timely manner. Aspinal of London are so lucky to have Alice representing the brand.