2 Hip flasks Ordered 2 personalised hip flasks for different people and paid for gift wrapping and a personalised note for one. When they arrived the wrong one was gift wrapped. I carefully swapped them but couldn’t get the ribbon back as beautifully. I checked the order and it was correct. The hip flasks are gorgeous and fabulous quality. Both 6 ounce smooth. The colours are accurate with the website. Still worth it for the lovely items.

Be prepared to pay a High Price for your Purchases Aspinal sells luxury items at premium and inflated prices. If you are absolutely sure of your purchase, and are prepared to pay the price - then go ahead. You'll get the item(s) eventually, (Delivery isn't quick). If you are purchasing an expensive Gift for somebody close to you - be absolutely sure that they will like it or DON'T PURCHASE! You'll never get your money back if the recipient doesn't want the Gift. Poor Customer Service, coupled with an uncaring attitude means that they are only interested in making a quick sale. In summary, ASPINAL DOESN'T CARE AT ALL.

Alice in the Customer Service Team is amazing Alice in the Customer Service Team of Aspinal is fabulous to deal with. She is kind, caring and most helpful and is keen to resolve her customers queries in a timely manner. Aspinal of London are so lucky to have Alice representing the brand.

Premium Price Shocking Quality Aspinal wanted to charge me £100 (reduced to £80) to repair a poorly made, faulty product (rubber peeling off straps of a tote bag that cost £450). I declined, they offered me a 20% discount on a full priced product too, I declined this too. I will never purchase an Aspinal product again. Aspinal is a premium brand; while I’m more than willing to pay a premium, I’m not willing to do so if the quality doesn’t reflect this. I thanked them for their attempt to resolve this matter (discounted repair and off new product) but Aspinal has lost an ambassador and a longstanding customer.

The three Bees I received from Aspinal… The three Bees I received from Aspinal of London are excellent. The photographs on the website don’t do them justice. I am thrilled with the product and the service I received from Aspinal of London. The website was intuitive, and when I used the online help button, I got immediate attention from a human who knew her stuff. Kudos to Aspinal of London’s management for putting in place a good website and personnel to back it up.