Great customer service and reliably beautiful products We recently ordered a leather guest book for a friends' country house and are very glad we did so through Aspinal. The book was exquisite both in terms of material and craftsmanship. We were incredibly pleased by the level of customer care we received, especially Annabel who made sure that the end result was just right. I know I will feel confident ordering items in the future thanks to the quality of Aspinal's products and caliber of their customer service.

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience

Great experience Every aspect of dealing with Aspinal has been perfect & indeed, helped my decision making along the way; great experience.

Lovely bag Lovely bag - Mayfair clutch. Was slightly smaller than it looked in the photos but not a huge issue. No issues with order or delivery (except Royal Mail delivered a day after the day they (RM) had said they would deliver. Pleased with my purchase.