IT Support is and always has been a joke IT Support is and always has been a joke. They never get it right, and I have to call constantly to repeat myself off what I want. A great example is when I just wanted my phone to ring... The first guy couldn't figure it out, and I asked for a higher up person. That second person said that my extension wasn't activated... #1, why was my extension turned off. I have three main extension to the entire office. #2, why couldn't the first guy figure that out. Seems like pretty basic procedure/trouble shooting to me.

AJ IS AMAZING!!! AJ IS AMAZING!!!! I'm still learning all about call center verbiage and he was so patient while I explained and reexplained myself no less than 8 times. We had a lot that needed to get done and he diligently flew threw it, making sure I knew what was happening the whole time and that our intentions were aligned. Give this human a RAISE!

Great Tech Support Every time I have had any issue the support folks have been able to get us back in action very quickly. This morning was no different. I don't recall the person's name but my ticket was 19510.

Jorge was so helpful Small biz user here. Recently I had to re jig my sms an call features to cover for me being out of country for a while. I had Jorge assist me with the sms and call routing. After speaking with Jorge, I have a much better understanding of how best to handle my unique situation. Jorge made some changes for me while we spoke and was able to seed some ideas as to how I can more efficiently handle my communications both current and in times in which i require coverage. Work in progress but progress was certainly achieved today.

Great Support Team Tech support was able to find a way to accomplish what we needed for a 'shared' text inbox for all of our business text. We appreciate the effort and love how it works!