Nice and easy The website was easy to use and I was able to have the order delivered quickly. I was sent a photo by the recipient and the flower arrangement looked exactly as I had expected. The recipient was very pleased with the flowers.

Horrible Support First time using them and probably the last. Support is horrible, they don't listen, talk over you, argue and a bad connection a top of that. The site is even worse. Says you can update the order but then does not provide any ability to do so, their chat never connects, tried and home and work. Just an all around bad experience. Haven't even received the flowers yet so will update to see if they at least get that right.

Customer service is terrible Customer service is terrible, pretty much nonexistent. They gave me the run around on trying to send flowers to a funeral and eventually I had to cancel the order because I finally found out they didn't even have a florist in the area to fill the order?!??!?! Why would they even sell me something they have no way of supplying it?!? And then they weren't even up front about the issue, so I wasted two days playing phone tag and didn't get to send any flowers to the funeral:( I would give zero stars if I could!!

I ordered an arrangement for my mom for… I ordered an arrangement for my mom for her birthday. Her favorite color is purple and her favorite flower is a rose. I ordered one that had purple roses. I got an arrangement that had only red roses and purple flowers of some sort but not purple roses. I wish I could add the pics to show you what I received for $120. Pathetic and sad. I tried to resolve this with them but no response. I am now doing reviews and reporting them to the BBB. Maybe you (FTD) will learn your lesson. UPDATE- got my money back and a new arrangement however still the wrong one just more flowers in it.

Delivery During inclement weather in Montana During inclement weather in Montana, you still found a way to get beautiful flowers and an extra bouquet of roses to my elderly sister. I’m so grateful for all you did to bring this joyful Christmas present of live flowers all the way across the globe on time for Christmas! I will always use FTD! Sharon