A plus five stars applause The quality of customer service is really determined by how well things are recovered after going wrong. A+ five stars all's well that ends well. & at the call center was extremely thorough and communicative when the problem is being resolved I'm thoroughly satisfied thank you so much to everyone

Absolutely scam of a company Absolutely scam of a company. They literally ghosted me after paying $75 for a same day delivery. 2 days later my best friend is being discharged with her new baby girl and still no flowers. No updates. No phone call from management - this company is a SCAM! Do not buy from here I am so disappointed- plan to report

The flowers I ordered looked nothing… The flowers I ordered looked nothing like what was delivered. I understood there would be some possible changes. This was more like a child made it. When I went to the company with pictures, I was told they would give me 20% off. My friend probably thinks I sent her a “cheap” arrangement. Which I did not.

Terrible customer service Terrible customer service. Seems all cookie cutter automated dry- bordering on rude responses. Waited an entire day to find out any information on delivery status- then received a delivery confirmation that states arrangements were delivered, but no one at the hospital seems to have seen the arrangement. Patient is not in ICU and does not have restrictions. Unfortunately, I ordered prior to reading the below reviews. Very expensive mistake. I have no idea what the arrangements look like in person. That may call for a new review in itself.

Relying on Third Parties who may or may not do their job correctly Edit: I did receive a refund. It took many days to get a call back. Bill in customer service has been kind in getting this taken care of. You do have to hope that the affiliates they work with (Party City in this case) will do as they should so your experience could vary. Originial post: I ordered balloons for my father after surgery as a surprise. They sent them via Door Dash apparently and called his room asking if he had a delivery. The poor man couldn't eat for days so he said no and they just left. I called and they did re-deliver the next day but then two days later ANOTHER delivery was sent (that I didn't authorize or ask for). I can't get in touch with customer service to get my money back.