A plus five stars applause The quality of customer service is really determined by how well things are recovered after going wrong. A+ five stars all's well that ends well. & at the call center was extremely thorough and communicative when the problem is being resolved I'm thoroughly satisfied thank you so much to everyone

On the one hand On the one hand, the flowers that were ordered for my sister were not delivered to her room until after she had been discharged. But on the other hand, once told of this, HospitalGiftShop bent over backwards to deliver a fresh arrangement to my sister at her home. Excellent customer service!!!

The flowers I ordered looked nothing… The flowers I ordered looked nothing like what was delivered. I understood there would be some possible changes. This was more like a child made it. When I went to the company with pictures, I was told they would give me 20% off. My friend probably thinks I sent her a “cheap” arrangement. Which I did not.

Read RECENT reviews Horrible, horrible experience. I ordered a sympathy "artisan" bouquet. The pictured item I ordered was a rich arrangement of white flowers, of different textures. I paid $89.27 (USD). My grieving friend received a bunch of colorful tulips! Currently wasting my morning "negotiating" a refund with them. Proper companies fulfill their promise; and when they drop the ball, they take remedial action. This is clearly not one of those companies.

Terrible customer service Terrible customer service. Seems all cookie cutter automated dry- bordering on rude responses. Waited an entire day to find out any information on delivery status- then received a delivery confirmation that states arrangements were delivered, but no one at the hospital seems to have seen the arrangement. Patient is not in ICU and does not have restrictions. Unfortunately, I ordered prior to reading the below reviews. Very expensive mistake. I have no idea what the arrangements look like in person. That may call for a new review in itself.