Terrible customer service, possible fraud? Sold a $200 gift card to cardpool, and have received nothing in return. It has been 3x the waiting period they quote, and I have written multiple emails to cardpool customer service with no reply whatsoever. At this point I am thinking I got scammed, and will need to report them to different consumer protection agencies. I notice Cardpool has been replying to several people on this review site. If they care to actually SEND me my amazon gift card like they promised, I will revise this review. Transaction #42300802 - Ryan

This company is shady This company is shady and I'll never use them again. It took longer than expected to get my card. Several phone calls to customer service had to be made because my account didn't even reflect my purchase. I sent emails and a Facebook message with no response. I referred a person but he was given an invalid promo code for signing up. He e-mailed them 4 times with no response so he won't be buying anything from them.

SCAM! Do not use! I sold a gift card to them and never received payment that was agreed upon. I filed several complaints and they did not correct the error. At every point in their response, they have been rude, outright liars. Many people have had the same experience as listed in my review and other reviews on Trustpilot. The BBB recently issued a statement that consumers should be wary about using Cardpool - do a Google search with "BBB Cardpool" and pull up the article from 12/15/2020 (Trustpilot rules will not allow me to link it here). I'll go one step further - DO NOT USE CARDPOOL!!!

No brainer I've been using Cardpool for the past 3 years. I only buy when I know I am going to make a purchase. The product arrives quickly and I have always been able to use the cards. Keep a separate email folder for Cardpool cards to keep track of how much money is on them, then discard the email once you've used the card up - works really well and keeps me from throwing away money. This is a great platform for purchasing unwanted gift cards and I love it!! You will not be disappointed.

Cardpool weak on customer service I love the deals on Cardpool, however if you need help and write customer service, I don't get a response for the referral credit that didn't go through. I've sent it several times and no response. Moreover, there are cards that will say instant delivery, but it varies from instant to 3 days. Cardpool is not consistent with their policies and customer service.