False Advertising Purchased an item from the Marilyn Monroe collection. The item page shows the piece of jewelry in a special Marilyn Monroe collection box with a certificate of authenticity. Well, item was delivered today, but did not come in the special collection box nor did it have the certificate of authenticity. I reached out to customer service and kept getting told the same thing, “the bracelet doesn’t come with that box or the certificate and we don’t supply those items”. And even when I called them out by letting them know the same item is being sold used by someone on Poshmark and they have both the box and the certificate, and even sent a screenshot of that listing showing that those items were present, I was still told the same thing, “the item doesn’t come with the box or the certificate”. When a company charges a premium for exclusive items and pictures these items in the product listing page with a special collection box and a certificate of authenticity, and then lies about them not being included, it sours customers from wanting to shop with them anymore. This world is getting more and more expensive and when someone can finally afford something like this, they expect to get what they paid for. I will be taking my business elsewhere moving forward.

Worst shipping and customer service!!! Worst shipping and customer service!!!! It's been two weeks and the order has not even been processed/prepared yet!!!! I chose expedited shipping and hope to receive it earlier, but the order has been late for a whole month!!!! I called the customer service five times but got different information from different people, and they even asked me to "patiently" wait for another month to contact them again. I'm still waiting for my order. Terrible terrible. Very rude customer representatives too.

Associates didn't want to help I was told by your associates on March 19th 2024 at 11:47am that they couldn't find my contract using the receipt I gave them.the woman told me the way zales keep up with contact now makes it hard to find.well today I came back with the same receipt, gave it to another associate Aniyah and she found my contact and I had paid for the life time warranty so now I could get my rings sent out to be size,15 days later.i think that was poor customer service. If you don't like the work go some where else to work.i been coming there for years I was so surprised at that kind if service because I never had this happen here at this store ever.i was going to stop shopping there until I met Aniyah.she changed my mind with how she didn't stop until she got the job done. Thank you again Aniyha

Ordered a mothers ring on nov 29 for my… Ordered a mothers ring on nov 29 for my daughter in-law for Christmas. they gave Dec 23 for delivery.. it still shows it hasent shipped. Customer services says 7-10 days before anyone will contact me. This is the poorest of customer service. Who knows what their excuse is going to be. Wont be buying from Zales ever again.

1st time buying anything from there and… 1st time buying anything from there and it will be our last. My husband bought my ring and set up for delayed interest program and it was auto set up to take out of our account every month. According to them, the program ended 4 days before the auto draft and we were charged an additional $1,300 during COVID. Customer service was useless. TAKE YOUR BUSINESS ELSEWHERE