PLEASE GO TO A GOOD JEWELER I DO NOT recommend ordering from them! My entire purchasing process was an absolute nightmare!! Their website was “messed up” and kept showing FREE shipping all the way up until it actually charged my card! Like on the order page it still displayed FREE SHIPPING and had 0.00 as shipping total. I contacted CS who informed me that that was incorrect and basically too bad so sad. They charge your card but don’t place a hold on the amount until the item ships which again THEY DO NOT TELL YOU causing the money to go back into my account but also causing my checkings and savings accounts to get messed up! I have a very strict savings schedule and account for every dollar. I will NEVER EVER ORDER FROM THEM AGAIN!

While visiting Zales in Oak Court Mall… While visiting Zales in Oak Court Mall Ms.Joyce was very knowledgeable about the jewelry I was interested in. although I couldn't make up my mind as to which ring I wanted she was very patient and professional I would recommend shopping with her when visiting Zales Oak court

Ordered a mothers ring on nov 29 for my… Ordered a mothers ring on nov 29 for my daughter in-law for Christmas. they gave Dec 23 for delivery.. it still shows it hasent shipped. Customer services says 7-10 days before anyone will contact me. This is the poorest of customer service. Who knows what their excuse is going to be. Wont be buying from Zales ever again.

Worst shipping and customer service!!! Worst shipping and customer service!!!! It's been two weeks and the order has not even been processed/prepared yet!!!! I chose expedited shipping and hope to receive it earlier, but the order has been late for a whole month!!!! I called the customer service five times but got different information from different people, and they even asked me to "patiently" wait for another month to contact them again. I'm still waiting for my order. Terrible terrible. Very rude customer representatives too.

Double Charged I am writing this review based on the transaction so far. I have not received the product as of yet, i will give another review when it comes in. They Double charged me to make sure the funds were available. Being on a paycheck to paycheck basis, its a little inconvenient. So instead of having money for groceries i have to wait a couple of days to get $400 put back on my card. More than likely will not buy from here again.