While visiting Zales in Oak Court Mall… While visiting Zales in Oak Court Mall Ms.Joyce was very knowledgeable about the jewelry I was interested in. although I couldn't make up my mind as to which ring I wanted she was very patient and professional I would recommend shopping with her when visiting Zales Oak court

Horrible experience, for what should be best time of life Initially when purchasing ring I was promised a certain promotion and didn’t get it. Upon paying my final bill they sent me a late fee bill the following month that they wouldn’t cancel.

Associates didn't want to help I was told by your associates on March 19th 2024 at 11:47am that they couldn't find my contract using the receipt I gave them.the woman told me the way zales keep up with contact now makes it hard to find.well today I came back with the same receipt, gave it to another associate Aniyah and she found my contact and I had paid for the life time warranty so now I could get my rings sent out to be size,15 days later.i think that was poor customer service. If you don't like the work go some where else to work.i been coming there for years I was so surprised at that kind if service because I never had this happen here at this store ever.i was going to stop shopping there until I met Aniyah.she changed my mind with how she didn't stop until she got the job done. Thank you again Aniyha

1st time buying anything from there and… 1st time buying anything from there and it will be our last. My husband bought my ring and set up for delayed interest program and it was auto set up to take out of our account every month. According to them, the program ended 4 days before the auto draft and we were charged an additional $1,300 during COVID. Customer service was useless. TAKE YOUR BUSINESS ELSEWHERE

While I always thought Zales was a… While I always thought Zales was a reputable jewelry store, my kids got me a mother's ring from there, and within a few times wearing it, a stone fell out! Then, while there to get this fixed, I found a really pretty diamond ring that wasn't too expensive, and bought it. SAME THING happened! Luckily they had another one to replace it, but I'm afraid to wear either one now for fear another stone will fall out!!