Associates didn't want to help I was told by your associates on March 19th 2024 at 11:47am that they couldn't find my contract using the receipt I gave them.the woman told me the way zales keep up with contact now makes it hard to find.well today I came back with the same receipt, gave it to another associate Aniyah and she found my contact and I had paid for the life time warranty so now I could get my rings sent out to be size,15 days later.i think that was poor customer service. If you don't like the work go some where else to work.i been coming there for years I was so surprised at that kind if service because I never had this happen here at this store ever.i was going to stop shopping there until I met Aniyah.she changed my mind with how she didn't stop until she got the job done. Thank you again Aniyha

We ordered a wedding band in December… We ordered a wedding band in December for my fiance. The first ring came in the wrong size, the second came in the wrong color, the third came in two days before our wedding after literally receiving every excuse about why it had not been ordered in a timely manner and why it could not get here on time, with no apology ever offered. Zales did not offer reasonable compensation, so we found a much better quality ring in a very short period of time and returned the one to Zales. Will not buy anything from them again.

While I always thought Zales was a… While I always thought Zales was a reputable jewelry store, my kids got me a mother's ring from there, and within a few times wearing it, a stone fell out! Then, while there to get this fixed, I found a really pretty diamond ring that wasn't too expensive, and bought it. SAME THING happened! Luckily they had another one to replace it, but I'm afraid to wear either one now for fear another stone will fall out!!

Double Charged I am writing this review based on the transaction so far. I have not received the product as of yet, i will give another review when it comes in. They Double charged me to make sure the funds were available. Being on a paycheck to paycheck basis, its a little inconvenient. So instead of having money for groceries i have to wait a couple of days to get $400 put back on my card. More than likely will not buy from here again.

False Advertising Purchased an item from the Marilyn Monroe collection. The item page shows the piece of jewelry in a special Marilyn Monroe collection box with a certificate of authenticity. Well, item was delivered today, but did not come in the special collection box nor did it have the certificate of authenticity. I reached out to customer service and kept getting told the same thing, “the bracelet doesn’t come with that box or the certificate and we don’t supply those items”. And even when I called them out by letting them know the same item is being sold used by someone on Poshmark and they have both the box and the certificate, and even sent a screenshot of that listing showing that those items were present, I was still told the same thing, “the item doesn’t come with the box or the certificate”. When a company charges a premium for exclusive items and pictures these items in the product listing page with a special collection box and a certificate of authenticity, and then lies about them not being included, it sours customers from wanting to shop with them anymore. This world is getting more and more expensive and when someone can finally afford something like this, they expect to get what they paid for. I will be taking my business elsewhere moving forward.