I have a fraudulent charge on my… I have a fraudulent charge on my American Express card. When I contacted the customer service number, which is what American Express recommended to do, the rep told me that there was nothing that he could do, and to contact American Express instead. This charge is from May 9, for $163.95. I do not have an order number nor would the customer service rep assist with one. I find his reply to be appalling. I don't consider this to be customer service at all.

I have ordered thousands of dollars in… I have ordered thousands of dollars in gift baskets over the years. The decline in customer service is palpable. Rude and inept. I referred a friend to order 3 large wine baskets listed as free shipping. Called customer service to assist. Absolutely clueless and not helpful so our Companies are now customers of another wine and gift Company. EPIC FAILURE

This company sells nothing but junk in… This company sells nothing but junk in pretty boxes. Do not send this as a gift. The company does not enable recipients of this junk to review the product on their website. How many gift recipients are willing to tell the gift giver how they were sold an expensive cardboard box filled with garbage????

I have to say reading multiple bad… I have to say reading multiple bad comments AFTER ordering, made me nervous and skeptical. Baskets were the same as the photo, delivery was on time. And I ordered at the busiest time of the year. Shipped on 28th, delivered on 29th. Quite satisfied with their service!

Cookie Gift Baskets My family received a cookie gift basket from my father for Christmas. The cookies were impersonally wrapped with uniform packaging with the word ACORN on it. We tried a few of the cookies. The chocolate/chocolate chip cookie had a strange after taste and the raspberry cake smelled strongly and was virtually tasteless. Despite their 100% satisfaction guarantee, the customer service manager I spoke with could only credit my dad's account 20% of the purchase price of $60 or $12. My father purchased 10 of these baskets for family members this year for Christmas but he will no longer be a customer of Wine Country next year.