My sentiments replicate some of the… My sentiments replicate some of the reviews on here. Mediocre wine, chocolates are great but the individual cookies and other items are not something I would ever buy individually. I think the company needs to do a better job at selecting what vendors products they use in their baskets. I have received very large and expensive baskets from colleagues but throw most of the stuff away. I wish people would stop sending me these 😞 I hate to waste.

Tried to simply order a gift basket for a client Tried to simply order a gift basket for a client. It was called a "Deck The Halls" basket. This should not have be difficult. Terrible customer service unfortunately. They are poorly trained on the product line. English is not their primary language skillset. Confused about current catalog offerings. Supervisor didn't even have a let's see how we can help you attitude. Run away....

I have ordered thousands of dollars in… I have ordered thousands of dollars in gift baskets over the years. The decline in customer service is palpable. Rude and inept. I referred a friend to order 3 large wine baskets listed as free shipping. Called customer service to assist. Absolutely clueless and not helpful so our Companies are now customers of another wine and gift Company. EPIC FAILURE

I have ordered from this company for… I have ordered from this company for years. I ordered over $300 in gifts, for which I was charged on my debit card. I noticed two days later that I was charged an additional $52. When I called the company, the representative told me that there was nothing she could do, and that I needed to call my bank. She advised that since it was a pending charge, it would fall off a few days later. This statement indicates that they routinely make unauthorized charges for no apparent reason. I advised the clerk that this was fraudulent behavior since nowhere in the website does it state that customers would be overcharged for any reason. BEWARE!

Cookie Gift Baskets My family received a cookie gift basket from my father for Christmas. The cookies were impersonally wrapped with uniform packaging with the word ACORN on it. We tried a few of the cookies. The chocolate/chocolate chip cookie had a strange after taste and the raspberry cake smelled strongly and was virtually tasteless. Despite their 100% satisfaction guarantee, the customer service manager I spoke with could only credit my dad's account 20% of the purchase price of $60 or $12. My father purchased 10 of these baskets for family members this year for Christmas but he will no longer be a customer of Wine Country next year.