Bait and Switch? My parents paid for a gift basket and then received message that it was not available and the had to accept a replacement immediately to make christmas shipping. Replacement was half the price they paid. No response to request to upgrade basket or refund outstanding amount. Unhappy. Going to tell them not to use this company again.

A Ghirardelli sweets gift A Ghirardelli sweets gift. Great idea - I love sweets. But I discarded the baked goods - nothing but chemicals and preservatives. Except for a little bag of pretzels the candies are all creams and honestly- boring. Not a caramel or an especially flavorful one in the bunch. My gift giver could’ve gone to the local candy store and gotten a better, tastier and surely - cheaper - collection that would have tasted far better. I would never recommend this gift.

I have to say reading multiple bad… I have to say reading multiple bad comments AFTER ordering, made me nervous and skeptical. Baskets were the same as the photo, delivery was on time. And I ordered at the busiest time of the year. Shipped on 28th, delivered on 29th. Quite satisfied with their service!

Cookie Gift Baskets My family received a cookie gift basket from my father for Christmas. The cookies were impersonally wrapped with uniform packaging with the word ACORN on it. We tried a few of the cookies. The chocolate/chocolate chip cookie had a strange after taste and the raspberry cake smelled strongly and was virtually tasteless. Despite their 100% satisfaction guarantee, the customer service manager I spoke with could only credit my dad's account 20% of the purchase price of $60 or $12. My father purchased 10 of these baskets for family members this year for Christmas but he will no longer be a customer of Wine Country next year.

Old nuts All of the chocolates were partially melted and the rest tasted old and stale, like way past expiration date. Lindor assorted chocolate truffles were all melted and leaking out of wrappers. Pretzels were old and stale smell and tasted horrible.