So disappointed in this company So disappointed in this company, please don't make the same mistake as me. As many have already stated, I wanted to use them directly instead of through Amazon and boy, was that a mistake. They charged the full amount to my card, and the product hasn't arrived. Worse still, they don't answer any e-mails and have no phone number so I feel like I've been robbed to be perfectly honest. At least through Amazon I would probably have got my money back :(

Rotten customer service, would never purchase their products! Purchased a ball when I started to fill it with air it began leaking from a Hole caused when it was shrink wrapped and stored for packaging.here is a review I wish I had read before purchase. Overview. Gaiam has a consumer rating of 1.14 stars from 7 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Gaiam most frequently mention customer service problems.

Terrible customer service & products I received an incredibly expensive yoga mat for Christmas that is insanely slippery. It is so slick to the point that it would be dangerous for me to actually attempt a practice using it. I emailed customer service asking if they had a protective coating or such that needed to be washed off. They offered no apology, no explanation, no solutions. Simply, maybe wash it and if you don't like it, return it. I feel awful for my mother in law who spent a great deal of money assuming this would be a great christmas gift for me and I can barely use it. For obvious reasons I cannot return it and Gaiam have been no help.

Terrible customer service, terrible company I ordered a birthday gift 2 weeks ago, even paid the $11 for expedited shipping. 3 days before my sisters birthday, they sent me an email saying they canceled my order. I have contacted them 4 times now and they reply with an automated response that claims they will get back to you within 72 hours..... it has been 6 days since my initial refund request. Absolute worst company to trust with your money.

This company has a bad product and they… This company has a bad product and they know it. Because of this, they don't supply return shipping for their tiny, short, unusable balance chairs. You basically have to just throw it out and chalk up the purchase to a bad internet experience.