I tried giving them no stars I tried giving them no stars, but it wouldn't let me. Seems to be an ongoing complaint but their customer service is terrible. "At Gaiam Europe, we work tirelessly to make our customers happy. Our customer support team is as passionate as you are for fitness and yoga. We don't just talk about it. We practice it. So go ahead; reach out. We are here to help. " is the biggest lie ever. Everytime I email them, they reply with the same automated email.. as if you gave them your money and now you're talking to yourself, banging your head against the wall. DO NOT ADVISE ONLINE ORDERING PS: This was from Gaiam.se (Sweden)

Rotten customer service, would never purchase their products! Purchased a ball when I started to fill it with air it began leaking from a Hole caused when it was shrink wrapped and stored for packaging.here is a review I wish I had read before purchase. Overview. Gaiam has a consumer rating of 1.14 stars from 7 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Gaiam most frequently mention customer service problems.

No refunds or exchanges There is no mention of this note at the time of check out. (Note: During this unprecedented time where safety and cleanliness is of the utmost importance, we are no longer accepting returns or exchanges on open shipped product, yoga mats or hand weights that have left the controlled environment of our warehouse). After I read that I started thinking, What if I didn't like it or something was wrong with it. I tried to cancel within 10 minutes of placing the order, twice by email and once by phone. I will refuse the order but they will not refund the shipping cost. No communication. Avoid the headaches and frustration Amazon is the way to go.

My yoga mat never turned up My yoga mat never turned up. And now I've read these reviews I realise it is a scam. How disappointing when it was such an investment into learning such a beautiful practice. How could people scam others like this.

Read this review before purchasing a Gaiam Product are not suitable for more than a handfull of uses, which is wear and tear!!! I had a d Gaiam yoga mat, which after a handful of uses started peeling. I spent additionally by purchasing a gaiam bag, and cared it as per their instructions. However upon contacting gaiam under their "lifetime guarantee" they have stated it is not a product defect and therefore not eligible for replacement. They are unwilling to confirm what they would deem as a number of uses a comsumer could expect to get out of their product. Before you spend your money on this company please do your research and read the 1star reviews across the range, and media forum. Please contact gaiam, to question what you are covered for, as it woudl seem not much.