Poor Quality/Poor Customer Service/Poor Company The quality of their items are subpar. I’ve submitted a request for an exchange because the wobble balls for my classroom were poor quality. One of them got a hole, which is supposed to be difficult to do and the other 3 are completely different in size. All I wanted was an exchange and they were uncooperative. Will never use this company again.

Worst of the worst If I didnot have to select a start I definitely would not. Gaiam has the worst customer service, The worst return policy, the most disrespectful employees and flimsy products. Their 100% happy guarantee is a complete lie.

Awesome Articles and Products for Conscious Yoga Lifestyle I recently found this website and unlike many others that pass away in a few clicks, I say and read articles on this website for about 2 hours. Usually I'm lucky if I can find one article per website that is relevant to me personally and resonates with my interests, but Gaiam has so many. My favorite section was the "solution guides" with practical tips ranging from how to make a compost pile to what you need to do to detox your body. The articles seem to be updated regularly. It's nice to feel sure the info is up to date and relevant. Some websites address the fitness side of Yoga while others emphasize the spiritual aspect. Gaiam does both. I live in a small town where it's hard to find quality organic cotton products. I order some pillowcases and towels from them a few months ago. The cost was reasonable and I am pleased with the quality.

Terrible customer service & products I received an incredibly expensive yoga mat for Christmas that is insanely slippery. It is so slick to the point that it would be dangerous for me to actually attempt a practice using it. I emailed customer service asking if they had a protective coating or such that needed to be washed off. They offered no apology, no explanation, no solutions. Simply, maybe wash it and if you don't like it, return it. I feel awful for my mother in law who spent a great deal of money assuming this would be a great christmas gift for me and I can barely use it. For obvious reasons I cannot return it and Gaiam have been no help.

Amazing service I found the Gaiam page randomly as I was searching for a Yoga Ball Chair, it was rated very high. It worked flawlessly for almost a whole year and then a piece broke on the base. I still had the email from the initial purchase so I replied to it with my issue not expecting anything. Brittany got back to me so quickly and asked for a picture of the defect. I sent the picture and the next day she had placed an order for the parts I needed to. These days it is impossible to get good service so I felt compelled to leave this review. I am 100% satisfied with this company's products and service, thank you!