It was easy to find the right… It was easy to find the right refrigerator shelf on their website. Received it a few days after ordering it.

Packaging is terrible. Arrived damaged. Packaging is terrible for this delicate B&W Matrix S2 diaphragm. It should have been packed in its own stiff protective internal box before putting in the shipping box. The parcel by FedEx arrived damaged and the aluminum diaphragm has a lot of BAD wrinkles along the circumference. I may have to return it again. I have received a total of 5 diaphragms all received damaged due to POOR PACKAGING. Hopeless. No matter where you ordered all shipped from the same address. Very frustrating. I am wondering if B&W knew the problem.

People matter! I'm 17 years operating a high volume full service restaurant. First time ordering with Parts Town was perfect! Customer service rep Jose Rodriguez was fast, efficient, highly competent and friendly. This kid is amazing! Handles everything he says faster than I was expecting. In an age where interpersonal communication is being shifted to digital communication and AI, without Jose Rodriguez personally on it, my oven isn't ready for the busy weekend. Thanks Jose!

Smooth Fix The site had sufficient information that I could be confident the part I ordered was the right part for the air handler. Since I was ordering for a business, I was pleasantly surprised to receive a follow up call from a friendly representative to check in on my first order. The part arrived when promised and now our customer has heat again!

Orders/Communication Parts ordered and received were correct. Some confusion on my part as order was split with no notification. Thankfully was able to contact supplier and given UPS # for next package.