Used to be better Used to be better before they got too big. Too many departments, no one seems to have answers or solutions, they will get someone to call you back that knows more, and that person never does. When they were eager to grow and gain market share customer service was great. Now that they have bought out everything and created an almost monopoly, it's like dealing with cable company...

Easy way to place an order Easy to use website. Fast shipping and knowing immediately if something was in or out of stock means no surprises when items are delivered!

I made a purchase of replacement… I made a purchase of replacement refrigerator door seals. The web site made it easy to search and confirm that I had the correct item for my particular unit. They fit great and turnaround was fast.

Orders/Communication Parts ordered and received were correct. Some confusion on my part as order was split with no notification. Thankfully was able to contact supplier and given UPS # for next package.

People matter! I'm 17 years operating a high volume full service restaurant. First time ordering with Parts Town was perfect! Customer service rep Jose Rodriguez was fast, efficient, highly competent and friendly. This kid is amazing! Handles everything he says faster than I was expecting. In an age where interpersonal communication is being shifted to digital communication and AI, without Jose Rodriguez personally on it, my oven isn't ready for the busy weekend. Thanks Jose!