Although I had a problem with the cake… Although I had a problem with the cake being delivered to the right place (at college campus) and it was broken the fact that I received my full refund makes me happy and able to trust chef Steve. I will def want to try ordering again with them maybe cookies next time. Lol I am giving them 4 stars for refunding me the cost of cake and shipping.

Totally disappointed Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered today as promised. So now no cake for my son while he is at college.

I've had the privilege of using this… I've had the privilege of using this company annually for several years. The only complaint I have is that my order will never go through on the website. I have always had to call. The positive side is that they have always been tremendously helpful and the cakes are awesome.

When I did not receive an email… When I did not receive an email regarding the shipment of my order, Diane was very helpful in providing me with delivery information i needed. I sent the Lemon Lulu cake to friends who absolutely loved it!! I would order from 1-800-Bakery.com again.

I bought the most beautiful flamingo… I bought the most beautiful flamingo themed cake for my best friend bridal shower.Black velvet responded promptly to my initial request professionally and with creative flare and sent me an an invoice for payment right away to sort.I received compliment all day long.I'll definitely order again.