When I did not receive an email… When I did not receive an email regarding the shipment of my order, Diane was very helpful in providing me with delivery information i needed. I sent the Lemon Lulu cake to friends who absolutely loved it!! I would order from 1-800-Bakery.com again.

Christine & Stephen provided excellent… Christine & Stephen provided excellent customer service for a corporate event. We ordered 2500 branded cookies for 15 locations in the US & Canada & it was a complete success. Our employees loved them!

Totally disappointed Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered today as promised. So now no cake for my son while he is at college.

Would Not Recommend I placed an order for a cake to be delivered two days later. The site claims that they will send you a tracking number for your order. The cake should have arrived today; however, I have not received the order or a tracking number. I called their 800 number and the lady who answered claimed that she would check with the bakery to see what the issue was, but she never called back. Do not order from this company if you want the item to arrive in time for a special day. I noticed that their reviews on Facebook are very similar to my experience. It makes me question the legitimacy of some of these reviews.

I've had the privilege of using this… I've had the privilege of using this company annually for several years. The only complaint I have is that my order will never go through on the website. I have always had to call. The positive side is that they have always been tremendously helpful and the cakes are awesome.