Wine Club member for several years... Virgin Wines recommended I've been a Wine Club member for several years now. We get good wines from Virgin, and it's fun. It's easy to manage the club online and to buy wine ad hoc. On the few occasions where there has been an issue or I need to contact customer service with a question or request, the service has always been excellent and completely satisfactory. They even refunded the price of a wine we didn't like.

Wine selection was okay at best Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac

Charged twice, no response from customer service I ordered a case of sparking wines for my friend's birthday. I noticed that I was charged twice. I contacted customer service several times and was unable to get through to them. Virgin is great at taking your money but rubbish after.

Disorganized, huge waste of time trying to get reward miles for signing up Signed up as part of a deal to get airline miles. Airline miles never showed up, and I called about 4 or 5 different times trying to figure out why. At first they said they needed more time, then they told me they didn't have my Virgin America number. I supplied my Virgin America number on three different occasions over the phone and each time they told me they had never received it. Hoping this time it works, but still a huge waste of time.

Deceiving company! Order my first promotional case as It included 2000 Virgin America bonus point. Months go by and not a single point was granted to my account. When I called I was told by a very rude costumer service agent that " I am asking for something for free" as according to him the promotional points are given only after a costumer purchase a SECOND CASE. What a joke!!!