Wine Club member for several years... Virgin Wines recommended I've been a Wine Club member for several years now. We get good wines from Virgin, and it's fun. It's easy to manage the club online and to buy wine ad hoc. On the few occasions where there has been an issue or I need to contact customer service with a question or request, the service has always been excellent and completely satisfactory. They even refunded the price of a wine we didn't like.

Best wine club for the money. Best wine club for the money. I've joined several different wine clubs over the years and honestly, most of them suck! They send you cheap wines that taste cheap and too many of the same thing. Virgin on the other hand, constantly surprises me with really tasty wines that I love for a very reasonable price. They have all kinds of bells and whistles that will narrow down your favorite types and eliminate the things you're not crazy about, but I never use that feature. I'm just happy to be surprised with the contents of each case that arrives to my doorstep. I've been a member since 2012 and I look forward to many more years with these folks.

Nice way to experience different wines Nice way to experience different wines. There is some effort in trying to follow individual likes when offering deals as well as assembling quarterly distributions. I would have given a 5, except for: - FedEx here often says they will deliver on a date and that it's "on the truck", but then they don't. After waiting all day to sign, they post an email saying they stopped but no one was home, which is patently false. - The time lag between ordering and deliver, and especially between being told a quarterly distribution is coming, can be a week to several months. This needs to be tightened up.

The phone representatives are always…Join the club The phone representatives are always knowledgeable, helpful, efficient, and friendly while handling my calls. I've been a member of their wine club for many years, and I highly recommend it for convenience, and, most of all, for the variety of good wines they select for you based on your preferences and ratings. If you join the club, it's worth buying the unlimited free shipping option if you expect to buy more than five cases a year - you probably will because I think you'll like their many specials they offer on some good wines.

Wine selection was okay at best Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac