Wine selection was okay at best Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac

Disorganized, huge waste of time trying to get reward miles for signing up Signed up as part of a deal to get airline miles. Airline miles never showed up, and I called about 4 or 5 different times trying to figure out why. At first they said they needed more time, then they told me they didn't have my Virgin America number. I supplied my Virgin America number on three different occasions over the phone and each time they told me they had never received it. Hoping this time it works, but still a huge waste of time.

Good value for wines I'd never be able to try Been with Virgin Wines for over a year and love it! I get to try good wine I'd never find in my area for a reasonable price. Had excellent customer service with the one issue I had. If you get a bottle you do not like, they'll give you credit toward your next order. Don't understand the negative reviews.

Nice way to experience different wines Nice way to experience different wines. There is some effort in trying to follow individual likes when offering deals as well as assembling quarterly distributions. I would have given a 5, except for: - FedEx here often says they will deliver on a date and that it's "on the truck", but then they don't. After waiting all day to sign, they post an email saying they stopped but no one was home, which is patently false. - The time lag between ordering and deliver, and especially between being told a quarterly distribution is coming, can be a week to several months. This needs to be tightened up.

Covet your Virgin Wines Sales Representative. They keep your best interests in mind! I ordered my first case of wine a few years ago under a promotion Virgin Wines. I price checked the bottles (and still do) and find that the prices are better than I can find on my own. When you sign up you get a personal representative who handles your account. I have come to depend on Brittany as my Rep. We have had good conversations on the phone and she knows what I like and will reach out when a good deal for wines I enjoy become available. Over time I have tended to push back my regular shipments in lieu of purchasing the cases she recommends.